Restaurant Supervisor

4 weeks ago


Miami, Florida, United States HRC MIAMI Full time
Job Description

At HRC Myrtle Beach, we are seeking a highly motivated and experienced Restaurant Supervisor to join our team. As a key member of our front of house operations, you will be responsible for ensuring exceptional guest satisfaction, while contributing to the sales growth and upholding all brand standards and core values.

Key Responsibilities:

  • Assist bartenders, servers, hosts, and bussers with day-to-day operations
  • Develop hourly staff members into Hard Rock brand ambassadors and industry-leading customer service representatives
  • Provide verbal recognition, direction, and support to employees
  • Motivate employees daily with a positive attitude and open communication
  • Communicate with employees to keep them informed of restaurant, regional, and corporate procedures
  • Communicate with managers to evaluate work procedures, review standards, and identify methods for increasing efficiency or effectiveness
  • Train and empower employees to exercise good judgment in making decisions regarding guest service satisfaction
  • Monitor and coach employees on performance, compliance with procedures, and workload
  • Ensure employees follow safety, sanitation, and security procedures
  • Listen to comments, criticisms, and feedback from customers, employees, and other managers to gain an understanding of areas of strength and opportunity for improvement
  • Create and modify the weekly work schedule to accommodate employees, volume, or other emerging trends
  • Present a professional image to employees, guests, clients, owners, and investors
  • Operate ethically to protect the image of Hard Rock
  • Utilize programs designed to help Save the Planet

Qualifications:

  • 2+ years of experience in a supervisory role with high-volume exposure in a casual-themed, full-service restaurant
  • Strong knowledge of food handling
  • Bartending experience preferred
  • Influencing the training and development of staff is a necessary strength, so a background in training is a plus

Physical Demands:

  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time
  • Ability to sit for extended periods of time
  • Ability to make repeating movements of the arms, hands, and wrists
  • Ability to express or exchange ideas verbally and perceive sound by ear
  • Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
  • Ability to turn or twist body parts in a circular motion
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments
  • Ability to travel via auto or airplane for long periods of time


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