Restaurant Server

3 weeks ago

Miami Beach, Florida, United States Riviera Dining Group Full time
Job Title: Restaurant Server

Riviera Dining Group is seeking a skilled Restaurant Server to join our team. As a Restaurant Server, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.

Responsibilities:
  • Product Knowledge: Maintain a thorough understanding of all menu items, ingredients, and specifications.
  • Service Standards: Adhere to service guidelines and standards, ensuring consistent delivery of exceptional service.
  • Guest Interaction: Greet guests warmly with a smile, make eye contact, and use guests' names whenever possible to personalize the experience.
  • Food Service: Deliver food to guests as specified in our service manual, describing dinner features and any changes or additions as needed.
  • Communication: Maintain constant communication with the expeditor to ensure that orders are delivered to the correct tables.
  • Order Awareness: Stay informed about all upcoming orders and the status of tables awaiting food.
  • Precision: Use position numbers consistently to ensure accuracy in service.
  • Side-Work: Perform assigned opening and closing side-work duties, ensuring that the dining area, tables, and chairs are clean and properly set.
  • Cleanliness: Keep runner/expo stations and service areas clean, organized, and well-stocked throughout the shift.
  • Teamwork: Collaborate effectively with team members, offering and requesting help as needed to ensure a seamless service.
  • Guest Services: Assist with guest services as directed by captains and management, always prioritizing the guest experience.
  • Product Updates: Promptly communicate any 86'd items to managers to ensure guests are informed of menu changes.
  • Policy Compliance: Follow all departmental policies, service procedures, and standards, and ensure that all tasks are performed according to company guidelines.
  • Prep Work: Check the daily prep list at the start of each shift to ensure all tasks are completed and sufficient prep products are available.
  • Equipment Use: Maintain knowledge of and properly use all equipment, following guidelines to ensure safety and efficiency.
  • Anticipation: Proactively anticipate guests' needs, responding promptly and courteously regardless of how busy the restaurant is.
  • Meetings: Attend employee meetings and contribute suggestions for improvement as needed.
  • Product Handling: Properly handle, store, and rotate all products, ensuring freshness and compliance with company policies.
  • Problem Reporting: Immediately report any equipment or food quality issues to the management team.
  • Professional Relationships: Maintain positive relationships with coworkers and guests, fostering a supportive and welcoming environment.
  • Sanitation: Strictly adhere to state sanitation and health regulations, as well as company standards, to maintain a safe and clean working environment.
  • Task Execution: Follow all prep work instructions as specified by the manager or supervisor, ensuring consistency and quality in every task.
Requirements:
  • Experience: A minimum of 2-3 years of experience in a high-volume, upscale dining restaurant, recognized cocktail bar, or lounge.
  • Detail-Oriented: Strong attention to detail with the ability to perform tasks accurately and efficiently.
  • Communication Skills: Effective verbal and written communication skills are essential.
  • Certification: Valid state food handling certificate is required.
  • Multitasking: Ability to manage multiple tasks in a fast-paced environment.
  • Team Player: Must be a cooperative and supportive team member.
  • Self-Motivation: Performance-driven with the ability to work independently when needed.
  • Professionalism: High standard of professionalism and courtesy in all interactions.
  • Physical Stamina: Ability to remain in a stationary position for up to 8 hours during shifts.
  • Physical Ability: Capable of reaching, bending, stooping, and frequently lifting up to 50 pounds.
  • Punctuality: Reliable and punctual attendance is a must.
  • Time Management: Strong time management skills to ensure tasks are completed efficiently.
  • Basic Math: Ability to compute basic arithmetic as required.
  • Recipe Comprehension: Ability to understand and follow recipes accurately.
  • Confidentiality: Maintain the confidentiality of company information and proprietary recipes.

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