Restaurant Manager

1 month ago


Miami, Florida, United States Margaritaville Full time

Job Summary:

We are seeking a highly skilled Restaurant Supervisor to join our team at Margaritaville. As a key member of our operations team, you will be responsible for maintaining a high level of guest satisfaction while assisting with the day-to-day operation of our venue.

Key Responsibilities:

  • Ensure the highest quality product reaches our guests and meets specifications.
  • Conduct daily shift meetings to review goals and objectives.
  • Assist in training new staff members within their department.
  • Assist management with motivating, developing, coaching, and counseling staff members to ensure the proper level of service is being provided to guests.
  • Visit all tables during every guest's meal to ensure guest satisfaction and consistent customer service.
  • Notify management of low inventory and recommend new inventory.
  • Assist with labor controls and assigning duties to staff members.
  • Responsible for reporting any staff member issues to management.
  • Responsible for comping and/or discounting guest checks when applicable.
  • Ensure a high standard of service efficiency, sanitation, and training.
  • Assist management with opening and closing responsibilities and assigning duties to staff members, including overseeing dining room setup and conducting a walk-through of the venue.
  • Ensure that all productivity and quality standards are maintained.
  • Maintain a high level of knowledge regarding the company's products and happenings, and communicate properly to guests; establish rapport with all guests through name recognition.
  • Perform other duties and tasks as assigned or determined by management and move with a sense of urgency.
  • Adhere to responsible alcohol service established by company policy.
  • Understand and utilize all safety and sanitation practices as defined in the safety program and report any accidents to management.
  • During state or national emergency situations, managers are responsible for the continued operations of the venue. The venue must remain open unless otherwise instructed by Home Office Management or the local authorities.
  • Adhere to all company policies and procedures as established in the Staff Member Handbook.

Requirements:

  • One to two years of experience in a high-volume food and beverage environment.
  • Supervisory or management experience preferred.
  • Excellent written and verbal communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgment and decision-making abilities.
  • Basic computer skills, Word, Excel, and Outlook preferred.

Education:

  • High school degree or GED required.
  • Health permit/food safety and alcohol awareness certification required.


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