Guest Services Supervisor

4 days ago


Duluth, Minnesota, United States Embassy Suites AtlantaSugarloaf, GA Full time

We are seeking a Guest Services Supervisor to join our team at Embassy Suites Atlanta/Sugarloaf, GA. As a key member of our front office team, you will be responsible for ensuring that every guest has an exceptional stay, from check-in to check-out. You will lead and motivate your team to deliver outstanding service, handle guest complaints and issues, and maintain high standards of quality and efficiency.

Key Responsibilities:

  • Lead and motivate the front office team to deliver outstanding service
  • Handle guest complaints and issues, resolving them promptly and professionally
  • Maintain accurate records and reports, including financial transactions and guest feedback
  • Collaborate with other departments to ensure seamless communication and excellent guest experiences
  • Participate in training and development programs to enhance skills and knowledge

Requirements:

  • 1-2 years of experience in hospitality, preferably in a supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of hotel software and systems

Estimated Salary Range: $35,000 - $55,000 per year



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