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Branch Operations Supervisor

3 months ago

Northridge, California, United States First Financial Credit Union Full time
Position Overview

Join First Financial Credit Union as a Branch Operations Supervisor, where you will become part of a dynamic team committed to providing exceptional service in a collaborative and forward-thinking environment. We take pride in our achievements and strive daily to create positive outcomes for our members, our teams, and ourselves.


As a Branch Operations Supervisor, you will leverage your leadership experience to inspire and guide a team of 3-6 staff members towards achieving service excellence. Your comprehensive understanding of Federal and State regulations will be essential in managing the branch's operational and security protocols during opening and closing procedures.


Successful Branch Operations Supervisors exhibit strategic insight and robust leadership capabilities. They prioritize teamwork and possess well-honed interpersonal communication skills. If these attributes resonate with your professional strengths and you thrive in a service-oriented environment, First Financial offers a remarkable opportunity for growth.

Key Responsibilities

  • Oversee branch opening and closing activities in compliance with established policies.
  • Mentor and develop team members to enhance cross-selling abilities and sales performance.
  • Support the Branch Manager in coaching staff and implementing Personal Development Plans.
  • Foster a positive team culture and promote employee satisfaction.
  • Participate in the hiring, disciplinary, and termination processes as needed.
  • Facilitate consumer loan funding, ensuring documentation accuracy and assisting members with necessary paperwork.
  • Maintain comprehensive knowledge of all branch operations, including audits, certifications, and cash management.
  • Assist the Branch Manager in directing daily branch activities.
  • Provide direct supervision of branch personnel, including managing staffing needs and ensuring compliance with equal employment regulations.
  • Conduct performance evaluations and recommend salary adjustments as appropriate.
  • Encourage professional development among staff through training and educational opportunities.
  • Perform additional duties as assigned.

Qualifications and Skills

  • High School diploma or equivalent; a college degree is preferred.
  • Minimum of one year of leadership experience in a financial institution, preferably in a supervisory role.
  • Experience in Real Estate loan departments, Consumer Lending, and general product knowledge is advantageous.
  • Business Development experience is preferred.
  • Proven ability to drive sales growth and profitability within a branch or department.
  • Familiarity with Credit Union operations and audit processes.
  • Demonstrated supervisory skills to effectively manage a team of three or more employees.
  • Knowledge of Human Resource laws and regulations.
  • Ability to work independently and collaboratively to analyze business and personnel information for sound decision-making.
  • Strong team-building and coaching capabilities.
  • Excellent interpersonal and analytical skills.

Benefits Offered

  • Comprehensive Medical, Dental, Vision, and Flexible Spending Accounts.
  • Company-sponsored Life Insurance and Short/Long Term Disability coverage.
  • Voluntary Benefits options available.
  • Paid Time Off (PTO) for eligible employees.
  • Additional PTO awards for extended service.
  • 401(k) plan with employer contributions.
  • Performance-based incentives and recognition programs.
  • Special pricing on products and services.
  • Employee appreciation events and recognition initiatives.
  • Opportunities for gain sharing and travel incentives.

Our Commitment

At First Financial, we are dedicated to supporting the educational community, which distinguishes us from other financial institutions. Our commitment to our employees sets us apart as an employer. We value your contributions and offer a comprehensive benefits program, including competitive salaries and extensive medical coverage.


Community Engagement

We actively engage in volunteerism and support local educational initiatives, reflecting our mission to uplift schools, teachers, and students.


Our Legacy

Founded over 90 years ago by educators for educators, First Financial has consistently championed the California educational community, a commitment we uphold with pride today.