Financial Assistance Coordinator

5 days ago


Virginia Beach, Virginia, United States ECPI University Full time
Job Summary

ECPI University is seeking a highly organized and customer-focused individual to join our Financial Assistance Department as a Financial Assistance Coordinator. This role will provide exceptional support to students and visitors, ensuring a seamless experience in our campus environment.

Key Responsibilities
  • Support the Financial Assistance Department with phone calls, email inquiries, and tasks as assigned.
  • Assist students with their FAFSA, Entrance Counseling, and Master Promissory Note.
  • Process student invoices and perform various administrative tasks to support the efficient daily operations of the Financial Assistance department.
  • Pitch in to support department initiatives and work collaboratively with financial assistance advisors.
  • Update reports and spreadsheets, collect student documents, and scan to image as needed.
Requirements
  • High School Diploma required; Bachelor's degree preferred.
  • 1-3 years of customer service experience in an office setting.
Preferred Skills
  • Strong customer service, communication, and interpersonal skills.
  • Ability to quickly master new computer applications and possess strong, accurate data entry skills.
  • Ability to organize, multitask, prioritize, and work under pressure at times.
  • Good phone etiquette skills and understanding of phone systems.
  • Ability to use MS Word, Excel, and Outlook for basic/moderate level functions.
About ECPI University

ECPI University is committed to excellence and innovation, providing a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. We are proud to be an equal opportunity employer.



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