Financial Assistance Specialist

4 weeks ago


Virginia Beach, Virginia, United States ECPI University Full time
About the Role

As a Financial Assistance Advisor at ECPI University, you will play a vital role in helping students achieve their academic and career goals. Our dynamic team is dedicated to providing exceptional support and guidance to students, and we are seeking a skilled professional to join our ranks.

Key Responsibilities
  • Financial Aid Guidance: Provide personalized advice to students on methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management, and financial planning.
  • Financial Data Analysis: Collect and analyze financial data on students to determine financial aid eligibility and make awards within federal, donor, and institutional guidelines.
  • Exception Handling: Evaluate unusual or mitigating circumstance documentation or information provided by students, exercising judgment to make adjustments or revisions to costs, contribution, need, or dependency status as exceptions to the prescribed process.
  • Student Support: Answer questions, inquiries, or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
  • Compliance and Eligibility: Analyze system-generated reports to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines, notify students of changes in eligibility of awards, and provide alternatives to amend the situation.
  • Interdepartmental Collaboration: Interface with students, lenders, employers, and/or Student Services staff to resolve concerns.
Requirements
  • Education and Experience: Bachelor's degree preferred, 2-3 years of related experience, or any equivalent combination of education, experience, and/or training.
  • Skills and Abilities: Proficiency in Microsoft Office, proficiency in CampusVue Student database (preferred), utilizing AI tools (preferred), well-developed oral and written communication skills, excellent organizational and analytical skills, ability to quickly master new methodologies, technologies, and systems, ability to handle high-pressure environments with significant timeline pressures, and ability to interact with employees, potential students, and outside contacts of all levels, providing excellent customer service.
About ECPI University

ECPI University is proud to be an Equal Opportunity Employer, committed to providing a stable work environment, professional growth opportunities, and competitive benefits to its employees. If you are interested in joining our team and making a difference in students' lives, we would love to hear from you.



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