Food Service Operations Manager

2 weeks ago

Chicago, Illinois, United States Small Cheval Full time

Small Cheval, a division of Hogsalt, is seeking a committed and skilled Full Time Restaurant Manager to enhance our operations.

  • $1,000 sign-on bonus upon successful completion of training.
  • Salary is negotiable with a quarterly bonus structure.

We are looking for a candidate who embodies Hogsalt's core values of harmony, accountability, and resilience. Successful leaders at Small Cheval are dedicated to delivering authentic hospitality to guests and fostering a collaborative and positive workplace environment.

We provide a comprehensive suite of benefits, which includes medical, dental, vision, life insurance, a 401(k), commuter benefits, dining rewards, and paid time off.

Experience & Qualifications:

  • A minimum of two years of leadership experience in quick-service or full-service dining establishments; experience in food preparation and cooking is preferred.
  • Proficient in identifying challenges and adopting a solution-oriented approach regarding service and operational management.
  • Must possess flexible availability, including evenings, weekends, and holidays; scheduling is subject to approval by the Service Director or Vice President of Service & Operations.
  • Ability to frequently lift items weighing up to 50 pounds.

Duties & Responsibilities:

  • Enhance and refine all aspects of service within the restaurant.
  • Ensure adherence to all policies and procedures, including recruitment, hiring, training (including updating training materials), conducting 6-month employee evaluations, implementing progressive discipline, and managing employee documentation.
  • Communicate professionally and confidently with guests, staff, and management.
  • Perform general administrative tasks, including:
    • Daily opening and closing procedures as per Small Cheval standards.
    • Cash handling and processing refunds.
    • Managing and approving time cards and payroll.
    • Completing tip exchanges.
    • Maintaining restaurant facilities, equipment, and supplies, including placing product orders.
  • Assist in creating hourly schedules while adhering to company standards for labor management and maintaining adequate staffing levels.
  • Review daily financials to manage comps, expenses, labor, and overall revenue.
  • Act as the primary contact for all guest relations, including addressing guest emails, resolving service or food-related issues, and promoting hospitality throughout the restaurant.
  • Collaborate with the Events, Marketing and Branding, Purchasing, Culinary, and Small Cheval Director teams to support the overall financial health of the restaurant.
  • Provide consistent coaching and support for all hourly employees and be capable of stepping into any hourly role as needed.

Hogsalt is distinct from typical restaurant groups. Guests recognize us for our immersive environments and exquisite cuisine, but our greatest pride lies in the generosity we extend to our teams. Our service team redefines hospitality with enthusiasm and a sense of enjoyment. Our culinary team prepares classic dishes with such expertise that they remind you why they are timeless. Regardless of which of our 20+ establishments you visit, you will see that we are an organization committed to making both our guests and ourselves happy.

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