Customer Service Representative

3 days ago


Smyrna, Tennessee, United States Lowe's Full time
About This Role
As a Customer Service Associate at Lowe's, you will play a key part in providing exceptional customer experiences in our home improvement stores. With a strong focus on delivering top-notch service, you will be responsible for assisting customers in finding the right products and solutions for their home improvement needs.

The Perfect Candidate
We are seeking candidates who possess excellent communication skills, a passion for helping others, and a willingness to learn. As a Customer Service Associate, you will work closely with customers to understand their needs and provide personalized recommendations to meet those needs. You will also be responsible for maintaining a clean and organized store environment, processing transactions accurately, and participating in ongoing training and development opportunities.

What We Offer
Lowe's offers a competitive salary of $45,000 per year, plus additional benefits such as health insurance, tuition assistance, and a 401(k) matching program. Our company is committed to supporting the growth and well-being of our associates, and we offer opportunities for career advancement and professional development. Whether you're looking for a long-term career or a stepping stone to new opportunities, we encourage you to apply.

The Job
This role does not require regular travel, but may involve occasional trips to meetings, training sessions, or to support neighboring stores. You will work in a fast-paced retail environment, interacting with customers, colleagues, and management. Your responsibilities may include:
  • Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
  • Assist customers with locating and handling merchandise.
  • Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
  • Process orders and deliveries accurately so customers receive merchandise as expected and on time.
  • Cross-functionally train in other areas of the store to help deliver the best customer service.
  • Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
  • Guide customers through shopping or checkout.
  • Complete other duties as assigned.
Requirements
  • 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 Months Experience using common retail technology, such as smart phones and tablets.
  • Reading, writing, and performing basic arithmetic (addition and subtraction).
  • Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
Preferred Qualifications
  • 6 months of Retail and/or customer service experience.
  • Bi-lingual skills.
  • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).


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