Design Shop Expert

2 weeks ago

Reston, Virginia, United States Serena & Lily Full time
Design Shop Advisor

Serena & Lily, a lifestyle and home furnishings brand, is seeking a Design Shop Advisor to create a best-in-class client experience through exceptional sales and service. As a brand steward, you will cultivate relationships with clients through design support and exceptional service.

Responsibilities:
  • Embody the Serena & Lily Brand Ethos in all interactions with clients, designers, vendors, and coworkers.
  • Act as a brand ambassador, providing relevant design advice, product knowledge, and product recommendations to contribute to brand sales goals.
  • Resolve client needs quickly through swift communication and partnership from leadership.
  • Drive customer retention and loyalty through order and quote follow-up.
  • Assist in receiving shipments, transfers, and merchandising, ensuring the selling floor is adequately presented and stocked to brand standard.
  • Proactively engage with clients using S&L leads to provide an enhanced customer experience.
Qualifications:
  • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand, or client service industry.
  • Excellent communication skills and willingness to engage with clients.
  • Proven ability to deliver excellent on-brand client service standards and demonstrate best practices.
  • Proven ability to sell using product knowledge, brand inspiration, and design/decor.
  • Ability to use a MacBook for web navigation, email, and Zoom, with 2 and 3-D rendering experience a plus.
  • A passion for home design and ensuring an outstanding customer experience.
  • Willingness to ask questions and seek solutions, with a self-starter attitude.
  • Ability to work in a team environment.
  • Strong sense of personal style.
Compensation:
  • $22-24/hr depending on experience.
  • Employees (and their families) are covered by medical, dental, vision, and basic life insurance, with the option to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. Full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.

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