Security and Operations Manager

3 days ago


Richmond, Virginia, United States The Jefferson Hotel Richmond Full time
Job Summary

We are seeking a highly skilled and experienced Security and Valet Manager to join our team at The Jefferson Hotel Richmond. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the Security and Valet Departments, ensuring the safety and security of our guests, employees, and hotel property.

Key Responsibilities
  • Security Department: Assist in the management and direction of the Security Department, ensuring compliance with hotel policies and procedures.
  • Valet Department: Oversee the management of the Valet Department, ensuring efficient operation and providing exceptional service to our guests.
  • Staff Management: Hire, evaluate, discipline, and terminate Security and Valet staff as needed, ensuring effective staffing and minimizing turnover.
  • Training and Development: Participate in developing departmental training programs, ensuring all staff are fully certified in their positions and maintaining high morale.
  • Emergency Response: Handle hotel emergencies, ensuring safety and security for guests and employees, and following established emergency procedures.
  • Incident Reporting: Ensure all security incidents are reported, and staff are trained to write incident reports clearly and comprehensively.
  • Key Control: Administer and handle key control in the hotel, ensuring the integrity of all hotel property.
  • Investigations: Assist in hotel investigations of suspected theft, fraud, and other incidents, maintaining confidentiality.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in security or a related field.
  • Skills: Strong leadership and communication skills, ability to work independently and as part of a team.

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