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Customer Service Representative

1 month ago

Davie, Florida, United States 5th HQ Full time
Job Title: English/Spanish Customer Service Representative

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at 5th HQ. As a key member of our International Sales department, you will be responsible for providing exceptional customer service to our clients across the globe.

Key Responsibilities:
  • Provide sales support for International Sales Business Developers
  • Develop written quotations for current and prospective customers, detecting customer needs and obtaining basic information internally to facilitate the quotation process
  • Request internally samples to send to existing customers and new leads
  • Answer specific questions regarding products and their benefits, order status, packaging, registration issues, and lead times
  • Support the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
  • Prepare monthly reports (invoicing, summary of quotes sent, samples, etc.)
  • Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
  • Maintain accurate records for each customer (quotes, prices, packaging, specifications, complaints)
  • Responsible for the processing and data entry of orders and invoicing using Visual software
  • Keep open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design, and other departments as needed
  • Follow up on the Registration Process and payment of Registration fees with each customer
  • Expedites the resolution of customer problems and complaints
  • Request codifications for Master Formulas for finished Products
  • Supports inventory control of customer supply materials
  • Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
  • Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
  • Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers
  • Provides feedback to management regarding customers
  • Assists in special projects from International Sales Department
  • Performs other functions as requested by the immediate Supervisor
Qualifications:
  • Associate's degree or Bachelor's degree (preferred)
  • Bilingual English-Spanish
  • 2-5 years' experience in customer service
  • Strong computer skills (Microsoft Word, Excel, Outlook)
  • Strong communication skills
  • Able to accept criticism and show desire to learn and improve
  • Able to multitask
  • Works well in a fast-paced environment