Hospitality Manager

4 weeks ago


Scottsdale, Arizona, United States Elephante Scottsdale Full time
Job Summary

Elephante Scottsdale is seeking a highly skilled and experienced Maitre d' to join our team. As a Maitre d', you will be responsible for ensuring that every guest has a memorable and exceptional dining experience.

Key Responsibilities
  • Guest Management
    • Manage the seating of all guests, both reservations and walk-ins, to ensure a smooth and efficient dining experience.
    • Anticipate and accommodate all needs of the guest, providing exceptional customer service and ensuring that every guest feels valued and appreciated.
  • Reservation Management
    • Actively take and process reservations, ensuring that every guest is seated in a timely manner.
    • Strategically plot reservations to ensure a smooth shift and maximize seating capacity.
  • Front of House Operations
    • Ensure that the front of house area is clean and well-maintained, meeting the highest standards of cleanliness and organization.
    • Perform opening and closing procedures, including setting up the front desk area and performing side-work as prescribed.
  • Team Leadership
    • Lead by example, demonstrating a positive and professional attitude and providing guidance and support to fellow team members.
    • Attend and participate in daily pre-service meetings, ensuring that every team member is informed and prepared for the shift.
Requirements
  • Education and Experience
    • Company in-venue Maitre d' training.
    • Previous hospitality experience, preferably in a high-volume restaurant or nightclub.
    • Previous Maitre d' and/or Company Wing experience.
  • Skills and Abilities
    • Ability to stand, lift and bend for extended periods of time.
    • Ability to work and remain focused in a fast-paced and ever-changing environment.
    • Ability to work a flexible schedule, inclusive of varying shifts such as days, evenings, weekends and holidays.


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