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Hospitality Team Member

2 months ago

Scottsdale, Arizona, United States Pyramid Global Hospitality Full time
Job Summary

This position contributes to the success of our fine dining establishment by working within the framework of a quality Food and Beverage service team.

Key Responsibilities
  • Greet guests in a warm, friendly, and sincere manner.
  • Assist servers in providing guests with a personable fine dining experience with a focus on our superior standards.
  • Be familiar with all standards of fine dining service etiquette and adhere to these standards.
  • Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions, and menu rollouts.
  • Assist servers with general service throughout the guest experience; provide water service offerings, after guests have been seated, and replenish throughout service.
  • Provide bread service.
  • Assist with removal of completed courses from the table - reset as needed or if directed by server.
  • Bus table and area, table maintenance, and any additional directives given by assigned server.
  • Set up and stock service stations in kitchen and dining room at the beginning and during service, follow side-work assignments, and closing duties.
  • Clear and reset dirty tables quickly and quietly after guests depart with accordance to service standards set by Restaurant Manager.
  • Break down bus trays at dishwashing station; assist dishwashers when needed.
  • Know table and position numbers, and be able to fulfill role as food runner when scheduled.
  • Assist servers to ensure that all tables in dining room are set to standards.
  • Work together with other server assistants to ensure optimum efficiency.
  • Be familiar with emergency safety measures and health codes.
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
  • Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.
Requirements
  • Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.
  • Must be extremely organized; able to expedite multiple orders completely and correctly.
  • Ability to service a twelve-table station without assistance during typical service demand.
  • Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
  • Good communication is essential. Relay guest complaints and comments to supervisor immediately.
  • Must be motivated and a self-starter. Take the initiative to identify and undertake projects.
  • Ability to lift moderate weights up to but not in excess of 50lbs, and remain on feet for prolonged periods of time.
  • Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces.
  • Ability to handle hot plates and equipment.
  • Strong attention to detail a must.
  • Good communication essential. Relay guest complaints and comments to supervisor.
  • Ability to listen effectively, to speak and write English clearly.
  • Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
  • Ability to identify, address, and resolve conflict.
  • Maintain good safety habits and report unsafe or hazardous conditions to Security.
  • Promote excellent guest relations.