Elevator Service and Repair Specialist

4 days ago

Atlanta, Georgia, United States TK Elevator Full time
Job Title: AR Specialist- Service/Repair

The first three letters in workplace safety are Y-O-U. At TK Elevator, we are seeking an experienced AR Specialist- Service/Repair in Atlanta, GA.

Job Summary:

The Collector, SSC Service & Repair is responsible for performing all administrative duties associated with the collection and payment application of outstanding service and repair invoices so that the department functions efficiently and cost effectively.

Key Responsibilities:
  • Makes regularly scheduled collection calls on all account balances as assigned, meeting or exceeding daily required number of contacts.
  • Anticipates customers' needs and acts on them, helping to make TKE the easiest company to do business with.
  • Maintains a system of follow-up to ensure customers follow through with their promises.
  • Enters clear and concise system notes pertaining to all collection calls so that a history is maintained for all accounts regarding collection efforts.
  • Displays a thorough knowledge of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien waivers, etc.
  • Reads and understands contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions.
  • Displays critical thinking skills.
  • Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a commitment to customer service.
  • Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures.
  • Facilitates monthly conference calls with all levels of management and field personnel.
  • Recommends appropriate collections strategy to field personnel to obtain approval for next escalation step of the collection's lifecycle.
  • Earns the trust and respect of field personnel through collections effectiveness, knowledge, judgment, and demonstrated partnership with the field team.
  • Performs account reconciliation to determine billing/payment errors and facilitates correction.
  • Researches unapplied cash and on-account credits for validity and determines proper application or process necessary refund.
  • Achieves full coverage of their assigned portfolio of accounts specific to job assignment monthly.
  • Works with internal customers and SSC personnel to figure out the root cause of and accounts delinquency and helps implement a solution.
  • Performs other duties as assigned.
Requirements:
  • Requires intermediate experience with Windows-based computer software including Microsoft Office, including formulas, basic pivot tables, and v-look-ups.
  • Solid basic math ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; able to compute percent.
  • Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure.
  • Related experience and/or training in business-to-business collections, cash application, and/or billing.
  • High school diploma or GED and one-year certificate from college or technical school; or equivalent combination of education and experience.
  • At least 6 months experience in understanding contract terms and conditions, preferred.
  • Intermediate experience with Microsoft Office to include: Vlookup function, creating formulas, & building spreadsheets, preferred.

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