Medical Device Complaint Resolution Specialist

1 week ago


Reston, Virginia, United States Talent Elite Group Full time
Complaint Specialist Job Description

Talent Elite Group is seeking a skilled Complaint Specialist to handle and investigate complaints related to our medical devices.

Key Responsibilities:

  • Receive, log, and track complaints from various sources, ensuring accurate categorization and prioritization.
  • Conduct thorough investigations to determine the root cause of complaints, involving relevant departments as needed.
  • Review product history, batch records, and other relevant data to gather information.
  • Document findings in clear, detailed reports.
  • Ensure complaint handling processes and investigations comply with regulatory requirements.
  • Prepare and submit regulatory reports, as needed.
  • Maintain accurate and comprehensive records of all complaints and investigations.
  • Analyze complaint data to identify trends and areas for improvement.
  • Generate regular reports and metrics on complaint status and investigation outcomes.

Requirements:

  • A minimum of 2-4 years of experience in complaint handling, quality assurance, or a related field within the medical device industry.
  • In-depth knowledge of medical device regulations and standards.
  • Proficiency in using complaint management systems and quality management software.

Why Work with Us:

Talent Elite Group is a leading provider of quality assurance services, and we're committed to delivering exceptional results. As a Complaint Specialist, you'll have the opportunity to work with a talented team and contribute to the success of our clients.



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