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Electronics Field Service Specialist

2 months ago

Rio Rancho, New Mexico, United States EV Group, Inc. Full time
Job Summary

This position entails the installation, service, and repair of complex electronic and electromechanical equipment, site service, and field process applications. The successful candidate will be able to operate as an independent product expert on select EVG product lines, assist in the implementation of detailed customer installation plans, and provide onsite technical support for equipment and process applications.

Key Responsibilities
  1. Provide professional and courteous service to customers, ensuring complete customer satisfaction.
  2. Assist customers and other personnel in identifying and repairing equipment-related process problems.
  3. Perform onsite preventative maintenance, clean equipment as required, and verify the operational quality of equipment.
  4. Perform start-up, warranty, paid service, and service contract activities, including hardware setup on specified systems within established time frames.
  5. Keep management informed of down situations, document, log, and report activities as required.
  6. Troubleshoot and correct process variations on systems, diagnose sources of hardware or process problems on equipment, facilities, or wafers.
  7. Participate in local customer meetings, communicate orally with customers in face-to-face, one-on-one settings, group settings, and communicate professionally by email and telephone as needed.
  8. Prepare and submit all required paperwork on a timely, routine basis.
  9. Maintain all assigned equipment logs and records promptly and thoroughly.
  10. Record activities clearly in written pass-down and communicate clearly face-to-face when handing work off to oncoming shift.
  11. Comply with all OSHA and customer safety requirements, stay current with prescribed and recurrent training courses for EVG and customer to maintain uninterrupted access to customer site.
  12. Work overtime and/or travel on short notice, including unscheduled callouts from home and other shifts as needed.
  13. Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.
  14. This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges.
  15. Train other Field Service Engineers on specific product lines and company software (timecards, expense reporting, drawings, parts).
  16. Assist and complete onsite equipment installations or complex retrofits on equipment and obtain Final Acceptance by the customer.
  17. Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.
  18. Other duties as assigned.
Additional Responsibilities
  1. Initiate purchase orders for parts and service.
  2. Maintain and perform repairs on company demo cleanroom equipment.
  3. Keep informed and trained on company's most current systems, methods, and procedures, including site safety.
  4. Demonstrate excellent customer service skills (foreign and domestic).
  5. Exhibit good housekeeping practices in all work areas.
Requirements
  1. This position requires an associate degree or bachelor's degree in a related engineering field plus two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
  2. Advanced electromechanical troubleshooting skills.
  3. Knowledge of quality improvement process methods and terminology.
  4. Ability to identify and solve advanced process-related system problems.
  5. Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
  6. Must have advanced PC skills (Windows, MSOffice suite).
  7. Kepner-Tregoe Problem Solving and Decision Making training, preferred.
Physical Demands
  1. While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
  2. Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.