Onsite Field Service Technician

3 weeks ago


Rio Rancho, New Mexico, United States EV Group Full time
Job Summary

This position involves the installation, maintenance, troubleshooting, and repair of complex electronic and electromechanical equipment, including site service, field process applications, and qualifications. As an onsite technical support specialist, you will be responsible for operating as an independent "product expert" on select EVG product lines, assisting in the implementation of detailed customer installation plans, and providing technical support for development and implementation of equipment and process applications.

Key Responsibilities

• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Assists customers and other personnel in identifying and repairing equipment-related process problems.
• Performs onsite preventative maintenance, cleans equipment as required, and verifies the operational quality of equipment.
• Performs start-up, warranty, paid service, and service contract activities, and hardware setup on specified systems within established time frames.
• Keeps management informed of down situations, documents, logs, and reports activities as required.
• Troubleshoots and corrects process variations on systems, diagnoses sources of hardware or process problems on equipment, facilities, or wafers.

Requirements

This position requires an associate degree or bachelor's degree in a related engineering field, plus two years of experience or up to four years of experience installing/repairing semiconductor/electronic production equipment. Advanced electromechanical troubleshooting skills, knowledge of quality improvement process methods and terminology, and ability to identify and solve advanced process-related system problems are essential. Proficiency in PC skills, including Windows and MS Office suite, is also required.

Physical Demands

This role requires the ability to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds. Visual acuity is required, and the ability to use hands to finger, handle or feel objects, tools, or controls frequently. Proper cleanroom attire and working inside the fab/cleanroom up to 75% of the time are also necessary.

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