Operations Professional 2
4 weeks ago
About the Role:
Cetera Financial Group is seeking an experienced Operations Professional 2 to join our team in Des Moines, IA. As an Operations Professional 2, you will provide day-to-day operational support to internal and external Broker/Dealer customers, process daily transitions, and collaborate with team members to ensure consistent, high-quality customer service.
Key Responsibilities:
- Provide operational support to internal and external customers
- Process daily transitions and meet process requirements, SLAs, and quality metrics
- Collaborate with team members to ensure consistent customer service
- Perform research on customer accounts and respond in a timely manner
- Identify and resolve potential operational issues
- Comply with team processes and regulatory requirements
- Perform limited phone duties related to escalation
- Analyze and gather reporting for audits
- Attend and manage meetings related to online services
Requirements:
- High School Diploma or GED
- 3+ years of experience in client service
- 3+ years of experience working with Microsoft Office programs
About Cetera Financial Group:
Cetera Financial Group is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions.
Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees.
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