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Resort Experience Coordinator

2 months ago

Anchorage, Alaska, United States Alyeska Resort Full time
About the Role

Alyeska Resort is seeking a highly motivated and customer-focused individual to join our team as a Resort Activities Attendant. As a key member of our resort team, you will be responsible for delivering exceptional experiences for our guests throughout their stay.

Key Responsibilities
  • Guest Experience: Execute a diverse range of guest activities suitable for both summer and winter seasons, with the objective of improving our overall guest experience.
  • Multi-Tasking: Ability to multi-task, with exceptional organizational and communication skills.
  • Pool and Facility Management: Setting up chairs, loungers, and other pool furniture, maintaining high levels of cleanliness of pool, hot tub, change rooms, and gym areas.
  • Guest Services: Greet and welcome guests to the pool area in a friendly manner, providing guests with towels, refreshments, and attending to their requests.
  • Safety and Security: Advise guests and ensure rules and safety protocols are being followed, ensuring a safe environment for guests and staff.
  • Inventory Management: Maintain the inventory and accessibility of equipment for guest usage.
  • Team Collaboration: Collaborate with team members and colleagues to provide seamless service to our guests.
  • Continuous Improvement: Identify opportunities to surprise and delight our guests, and contribute to the continuous improvement of our resort operations.
About Alyeska Resort

Alyeska Resort is a 299-room resort nestled in the mountains of Girdwood, Alaska, located 45 minutes south of Anchorage. Our resort offers a unique blend of outdoor adventure and community spirit, making it an ideal place to work and play.

Why Work at Alyeska Resort?
  • Year-Round Opportunities: Enjoy a dynamic and fast-paced work environment with opportunities to work in various roles and departments.
  • Competitive Benefits: Receive a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a free season pass for employees and qualified dependents.
  • Employee Perks: Enjoy discounts on resort amenities, including rooms, restaurants, and the Nordic Spa, as well as on-site employee housing options.
Requirements
  • Physical Demands: This position primarily involves standard office work, including sitting for extended periods, using a computer, and performing tasks such as typing, writing, and phone communication. Capable of occasional lifting, up to 25 pounds, as well as tasks involving bending, stooping, walking, and standing for extended periods.
  • Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods, operating within a dynamic, fast-paced guest-centric setting.