Experience and Solutions Expert

3 weeks ago


Clifton, New Jersey, United States Barnes & Noble Full time
Responsibilities
  • Provide prompt and effective resolution to customer inquiries via phone, email, or chat
  • Communicate accurately and efficiently with customers, members, and stores
  • Collaborate with internal teams to resolve complex customer issues
  • Analyze customer situations and provide solutions to improve overall experience
  • Work closely with vendors, publishers, and distribution center personnel to ensure seamless delivery of products and services


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