Investment Client Care Specialist

6 days ago


Charlotte, North Carolina, United States Truist Full time
Job Summary

We are seeking a highly skilled and customer-focused Investment Client Care Brokerage Services Representative to join our team at Truist Financial Corporation.

Key Responsibilities
  • Provide exceptional service support to self-directed brokerage clients and Financial Advisor assigned account holders via phone, with assistance from senior staff or management support.
  • Develop a proficient understanding of product knowledge and continuously enhance client service skills.
  • Research account and transaction records to resolve discrepancies, answer questions, or provide documentation on client activities.
  • Assist clients with completing investment forms, transferring funds, and completing distributions.
  • Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
  • Act as a priority contact for assisting clients with questions regarding the Digital Investment platform.
  • Refer investment opportunities to the Client Advisory Center when aligned with clients' financial needs.
  • Serve as an advocate for the client while balancing risk.
  • Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.
Qualifications
  • Intermediate proficiency in written and verbal communications.
  • Previous call center experience or high-volume, fast-paced work environment.
  • Experience using basic computer applications, such as Microsoft Office software products.
  • High school diploma or equivalent certification.
  • Comfort and fluency with technology and digital applications.
Preferred Qualifications
  • Bachelor's degree in a relevant banking or business field.
  • Investment industry knowledge and/or experience.
  • FINRA Series 7 and Series 63 or 66.


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