Care Team Patient Services Representative
3 weeks ago
At Martin's Point Health Care, we're seeking a highly skilled and compassionate Care Team Patient Services Representative to join our team. As a key member of our care team, you will provide exceptional patient service, ensuring a seamless and personalized experience for our patients.
Key Responsibilities:- Provide world-class service to patients and staff, responding to phone calls and inquiries in a timely and professional manner.
- Support various care teams by answering phone calls, managing queues, and directing calls to the appropriate department or staff.
- Perform telephone triage, following established protocols to ensure accurate and efficient patient care.
- Assist with patient service-related administrative tasks, ensuring patient requests are met and resolved promptly.
- High School Diploma or equivalent required.
- 3+ years of experience in an administrative and/or customer service-oriented environment, preferably in a medical setting.
- Excellent communication and interpersonal skills, with the ability to multitask and handle difficult conversations.
- Basic knowledge of medical terminology and current healthcare benefits and managed care insurance plans.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- The chance to make a meaningful difference in the lives of our patients and their families.
Martin's Point Health Care is an equal opportunity/affirmative action employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. If you're passionate about delivering exceptional patient care and are looking for a rewarding career opportunity, we encourage you to apply.
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