Automotive Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Automotive Customer Service Representative to join our team at Rockland CDJR. As a key member of our Business Development Center, you will be responsible for utilizing your exceptional communication and sales skills to schedule appointments and build strong relationships with our customers.
Key Responsibilities:
- Answer all incoming phone calls according to script and schedule sales appointments.
- Make outbound calls to schedule appointments and follow up with customers.
- Log all customer comments and feedback.
- Schedule follow-up contact with customers who do not schedule appointments.
- Contact customers using scripts to schedule appointments for sales.
- Confirm scheduled appointments and post them on the appointment board.
- Reschedule no-show customer appointments.
- Follow up with sales to determine if appointments were kept and the outcome.
- Schedule future contact as needed.
- Purify and update customer changes in the database.
- Generate emails to schedule follow-up reminders for next contact.
- Contact customers based on current marketing initiatives.
- Respond to customer website requests.
- Contact internet customers via email and phone to schedule appointments.
- Follow up on internet customer emails according to a pre-determined timeline.
- Notify necessary departments when appointments are scheduled.
- Assist with other duties as assigned.
Requirements:
- High school diploma or equivalent.
- Previous experience with phones or telemarketing in the automotive, business development, or customer service fields.
- Previous experience with scripts, power tracks, and alternative choices.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written, and communication skills, including the ability to initiate dialogue with the BDC manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated, with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment.
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
What We Offer:
- Tremendous product and inventory.
- Ongoing company-wide training.
- Strong company reputation.
- Growth opportunities.
- Professional, enthusiastic, and supportive working environment.
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