Pharmacy Customer Support Representative

7 days ago


Nanuet, New York, United States MedWiz Pharmacy Full time

We are seeking a professional and patient Pharmacy Customer Support Agent to join our team at MedWiz Pharmacy. The ideal candidate will have excellent communication skills, be detail-oriented, and have a customer-focused approach.

Responsibilities:
  • Process refills, address complaints, and track delivery for facilities and patients.
  • Respond efficiently and accurately to callers, explaining possible solutions and ensuring they feel supported and valued.
  • Engage in active listening with callers, confirming or clarifying information and diffusing tense situations as needed.
  • Build lasting relationships with facilities and other call center team members based on trust and reliability.
  • Utilize software, databases, scripts, and tools appropriately.
  • Meet or exceed call center metrics while providing excellent consistent customer service.
  • Participate in training and other learning opportunities to expand knowledge of the company and position.
  • Adhere to all company policies and procedures.
Requirements:
  • High school diploma or equivalent.
  • Call center experience preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills.
  • Understanding of company services, policies, and procedures.
  • Proficiency with computers and strong typing skills.
  • Ability to remain patient and diffuse tense situations.


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