Customer Experience Manager

4 weeks ago


Nanuet, New York, United States Michaels Full time
Job Title: Customer Experience Manager

At Michaels, we're looking for a talented Customer Experience Manager to join our team. As a key member of our store leadership team, you'll be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Lead and manage the customer experience team to achieve sales and customer satisfaction goals
  • Develop and implement strategies to drive customer engagement and loyalty
  • Collaborate with store managers to ensure seamless execution of customer-centric initiatives
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements:
  • 2+ years of retail management experience, preferably in a customer-facing role
  • Proven track record of driving sales growth and improving customer satisfaction
  • Strong leadership and communication skills, with the ability to motivate and inspire team members
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on Michaels products and services

Michaels is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone can thrive.


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