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Public Assistance Case Coordinator

2 months ago

Leadville, Colorado, United States Lake County Government Full time
Job Overview

Position Title: Benefits Case Manager

FLSA Status: Non-Exempt

Salary Range: $53,000 to $57,000

Position Summary

The Benefits Case Manager is responsible for evaluating initial and ongoing eligibility for public assistance programs within Lake County.

Key Responsibilities

  • Assist individuals seeking financial, medical, and nutritional aid through the County, providing application assistance and conducting interviews.
  • Evaluate client needs and refer them to suitable services and support systems available within the department or community.
  • Guide clients in completing necessary documentation and verify eligibility criteria for benefits.
  • Assess eligibility for various programs by interpreting relevant rules, regulations, and policies. Authorize the continuation, modification, or cessation of benefits as necessary.
  • Engage daily with a computer system, ensuring accurate and complete data entry for eligibility determinations.
  • Clarify and explain appeal rights and procedures to clients.
  • Evaluate client needs and determine financial eligibility for initial applications and ongoing assessments.
  • Identify the necessity for fund recovery and refer cases for fraud investigations; prepare documentation and represent the department in evidentiary meetings and state hearings.
  • Learn and apply relevant rules and regulations, develop interviewing and communication skills, and utilize information systems to update or review client data.

Additional Responsibilities

  • Act as a professional representative of the Lake County Department of Human Services.
  • Participate in Emergency Service Function 6 (Mass Care and Mass Shelter) as required.

Supervisory Duties

  • Not applicable.

Qualifications

  • Education: High School diploma or GED equivalent.

Experience:

  • Minimum of two years of full-time administrative experience.
  • Skills Required:
    • Ability to apply basic mathematics and interpret regulations.
    • Understand local office policies and procedures.
    • Build and maintain effective working relationships with clients, colleagues, advocacy groups, and community agencies.
    • Maintain confidentiality at all times.
    • Make objective decisions based on relevant information when determining eligibility.
    • Provide excellent customer service in high-stress situations.
    • Compile and input accurate information to determine eligibility and payment.
    • Identify and correct errors in documentation.
  • Equipment Used: Standard office equipment.
  • Interactions: Engage with clients to gather information, determine eligibility, explain programs, and make referrals to other services.
  • Supervision: Receive training and detailed instructions from a supervisor, with work closely reviewed for accuracy and completeness.
  • Hazards: May encounter escalated clients.
  • Bilingual candidates: Pay differential available.
  • Work Environment: Expected to work in-office at least three days a week, with potential for a hybrid work arrangement as per departmental policy.

Benefits for Full-Time Employees

Lake County offers a comprehensive benefits package for full-time employees, including:

  • Employer-sponsored medical and dental insurance plans.
  • 100% employer-paid vision plan.
  • Flexible spending account.
  • Health reimbursement account.
  • Employer-sponsored short-term disability insurance.
  • 100% employer-paid long-term disability insurance.
  • 100% employer-paid term life insurance.
  • Supplemental life insurance options.
  • 401(a) and 457(b) employer-matched retirement plans.
  • Paid vacation, sick leave, personal days, and holidays.
  • Employee assistance program.
  • Public health emergency leave.
  • Discounts on various services and events.

Benefits for Part-Time Employees

Part-time employees are also eligible for paid sick time off and flexible work schedules.

Equal Opportunity Employment

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance during the application process due to a disability is available upon request.

Work Authorization Requirement

Applicants must be authorized to work lawfully in the United States. Lake County cannot sponsor or take over sponsorship of an employment visa.

Emergency/Disaster Responsibilities

All Lake County employees may be required to serve as Disaster Service Workers during local emergencies declared by the Board of County Commissioners. Employees will attend necessary emergency management training and exercises as requested.

Note

This job description is not intended to cover every activity, duty, or responsibility required of the employee. Responsibilities may change at any time with or without notice.

Application Process Duration

Due to the nature of the application and selection process for full-time positions, applicants can expect the process to take several weeks to complete.