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Customer Service Specialist

2 months ago

Richmond, Kentucky, United States United Motorsports of Richmond Full time
Job Overview

United Motorsports of Richmond is seeking a skilled Service Advisor to enhance our dynamic workforce. We value individuals who are eager to expand their knowledge of both existing and new product lines, demonstrating strong organizational skills, attention to detail, and exceptional communication abilities. As our dealer network continues to expand, we are in search of a candidate who is enthusiastic about developing their expertise alongside the organization.

Key Responsibilities

  • Welcome customers and attentively assess their requirements.
  • Effectively communicate and foster a positive rapport with the technician team.
  • Inform customers about warranty options, potential savings, and the benefits of trading in versus repairing their equipment.
  • Oversee the dealership's operations by ensuring an accurate schedule for both internal workflows and porter services.
  • Contact customers to update them on service needs, technician recommendations, and completion timelines.
  • Maintain strong customer relationships to encourage repeat business.

Qualifications and Skills

  • Demonstrated experience as a Service Advisor or in a comparable position.
  • Self-driven with excellent customer service capabilities.
  • Comprehensive understanding of the powersports sector, including technological and maintenance demands.
  • Familiarity with industry-specific software (such as Lightspeed).
  • Outstanding customer service skills, particularly in interpersonal communication.
  • Strong organizational, decision-making, and problem-solving abilities.
  • Relevant training and/or certifications in the Service Advisor field.