Customer Service Representative

3 weeks ago


Richmond, Kentucky, United States Mr. Rooter Corporation Full time

Job Summary: As a Customer Service Representative at Mr. Rooter, you will be the primary point of contact for customers seeking plumbing services. Your excellent communication skills and ability to work independently will make you a valuable asset to our team.

Key Responsibilities:

  • Handle incoming calls: Respond to customer inquiries and provide solutions to their plumbing needs in a professional and courteous manner.
  • Schedule service calls: Coordinate with customers and service technicians to schedule appointments that meet their requirements.
  • Use customer development techniques: Utilize various methods to solicit work from customers, including phone, email, and personal contacts.
  • Perform follow-up calls: Ensure that jobs are completed to the customer's satisfaction and address any concerns they may have.

Requirements: To be successful in this role, you must have a minimum of two years of administration experience, strong written and verbal communication skills, and the ability to multitask. You should also be a team player who can work independently and have a positive attitude.

Work Schedule: This position requires working on Fridays, Saturdays, and Sundays, from 8am to 7pm (Friday and Saturday) and 8am to 5pm (Sunday).

Compensation: The hourly rate for this position is $10.00 to $12.00 per hour.

About Mr. Rooter: At Mr. Rooter, we value our customers and the professionals who serve them. We believe in treating our customers with respect and integrity, just as we would our own friends and family. Our goal is to create a culture of excellence in all aspects of our business, including customer service and employee satisfaction.



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