CRM Operations Manager

4 weeks ago


River Forest, Illinois, United States Concordia University Chicago Full time

Job Summary:

This position leads enrollment management operations strategies and is responsible for executing a detailed project plan for the implementation, continuous development, and upgrades for Slate (by Technolutions).

This includes performing analysis, design, development, monitoring technical operations, and testing to ensure the deployment of reliable, secure, and scalable platforms and modules.

This position will lead the integration and testing of software platforms to ensure a high level of data integrity.

Key Responsibilities:

  • Lead the CRM plan and fully implement the Slate CRM software modules design and build.
  • Develop and manage Axiom Application Programming Interface (API) integrations between enrollment management systems (CRM, Banner, Front Rush, and others).
  • Implement and monitor appropriate technical functions to anticipate performance issues and enhancements for Automation, Campaigns, workflows, and lead generation.
  • Support and assist Advancement Slate SMEs within the CRM by fulfilling data audit requests, such as mailing lists, donor rolls, demographics, and giving analysis.
  • Collaborate with Leaders and lead Customer Relationship Manager (CRM) process changes and projects within the student life cycle departments (Marketing, Admission, Advising, Athletics, Advancement, Academics, Registrar, Student Accounts, Financial Aid, Student Life, IT).

Requirements:

  • 3+ years' Experience in Admission or Higher Education
  • Experience with Axiom, Banner, and Slate are preferred

About Concordia University Chicago:

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Arts and Sciences, College of Business, College of Education, College of Graduate Studies, and College of Innovative and Professional Programs, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success.

All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Concordia University Chicago has been recognized as a College of Distinction since 2010, and in 2013 was named to the U.S. President's Higher Education Community Service Honor Roll for the fifth time. For the sixth consecutive year, combined undergraduate and graduate enrollment has exceeded more than 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago.

Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church Missouri Synod, as it forms students for vocations in church, family, and the world.



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