Systems Analyst

5 days ago

River Forest, Illinois, United States Dominican University Full time

Job Summary:

The Systems Analyst position at Dominican University is a key role in the Enrollment Systems & Operations (ES&O) team, responsible for managing and optimizing the university's enrollment customer relationship management (CRM) system, Slate.

This position involves developing and enhancing specific Slate modules/functions and related processes, as well as assisting with ES&O's ongoing support of Dominican's strategic priorities via its work with various University departments.

Key Responsibilities:

  • Serves as the lead administrator for a portfolio of Slate system tools/modules and assists with the day-to-day system maintenance.
  • Serves as the first-tier manager of enrollment systems and operations inquiries, delegating tickets/cases as necessary.
  • Assists with enrollment records caseload, when needed, to meet demand.
  • Manages data imports and exports by leveraging Slate's Source Format tool.
  • Supports system integrations between Slate and other institutional systems, including Dominican's student information system (SIS), document imaging tool, and financial aid system.
  • Serves as a primary developer of the systems processes documentation used to build ES&O's knowledgebase as a departmental and Slate end-user resource.
  • Support system audits, updates, and testing, including updating Slate-hosted and third-party applications.
  • Executes procedures to ensure the validity and integrity of admissions data.
  • Partners with ES&O team members, institutional stakeholders, and vendor partners on data validation and system maintenance efforts.
  • Provides system training for institutional users of Slate.
  • Builds and maintains system queries and reports; assists with reporting and data analysis.
  • Serves a key role in annual admission cycle preparation, updating applications, forms, communications, and other system components as needed.
  • Helps with academic programs management in Slate and Jenzabar, working with relevant stakeholders on system-related updates.
  • Troubleshoots issues across Slate and integrated systems and implements solutions.
  • Identifies opportunities for process improvements and assists with executing solutions.

Requirements:

  • Bachelor's degree
  • At least two years of professional full-time experience using enterprise software systems, such as a CRM, SIS, or ERP
  • Strong computer and data management skills, with the ability to troubleshoot and solve technical challenges
  • Understanding of relational database concepts and reporting software
  • Strong spreadsheet skills, including experience leveraging Microsoft Excel's functions, pivot tables, and other advanced tools for data management, validation, and analysis
  • Excellent critical thinking and creative problem-solving skills
  • Excellent interpersonal, written, and verbal communication skills and ability to work with a diverse group of technical and non-technical people and handle interactions/concerns professionally
  • Ability to manage competing projects, prioritize work, and meet deadlines
  • Knowledge of and adherence to industry privacy laws (including FERPA) and best practices

Preferred Qualifications:

  • Master's degree
  • Background in systems, data, programming languages, technical writing, software, and/or computer science
  • Experience in higher education work, specifically in enrollment management, recruitment, and admissions
  • Flexibility and motivation to learn new systems and maintain fluency with changing higher education technologies
  • Professional experience using Slate by Technolutions
  • Experience with business process development and documentation
  • Experience with data integration
  • Experience with data visualization software, such as Tableau

Physical Demands:

  • Ability to spend long durations of the workday sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Salary and Benefits:

  • $57,000- $62,000 annually
  • FLSA Status: Exempt
  • 37.5 hours
  • Benefits: Comprehensive health, dental, and vision insurance
  • Retirement plan with employer matching contributions
  • Professional development opportunities
  • Tuition remission for employees and their dependents
  • Flexible spending accounts (FSA)
  • Generous paid time off (PTO)

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