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Inside Sales Specialist

2 months ago

Solana Beach, California, United States Kontron America Inc Full time
Job Title: Inside Sales Specialist Level 1

Kontron America Inc is a global leader in IoT/Embedded Computing Technology (ECT). Our company offers individual solutions in the areas of Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, software, and services. With our standard and customized products based on highly reliable state-of-the-art technologies, we provide secure and connected applications for a wide variety of industries. As a result, our customers benefit from accelerated time-to-market, lower total cost of ownership, extended product lifecycles, and the best fully integrated applications.

We encourage communication through all levels of the organization to ensure a common direction and allow our employees to make informed decisions. Our culture has been created by the people who work here, making Kontron America Inc a fast-paced, friendly, and enjoyable workplace with competitive salaries and excellent benefits.

Key Responsibilities:
  • Customer Relationship Management: Develop and sustain robust relationships with customers by understanding their needs, offering tailored solutions, and ensuring high levels of satisfaction.
  • Lead Generation and Qualification: Proactively identify and qualify potential sales leads through outreach activities, including cold calling, email campaigns, and networking, while focusing on creating meaningful connections.
  • Quoting and Account Management: Preparing quotes, processing orders, and managing customer accounts, ensuring seamless communication and support throughout the sales process.
  • Support for External Sales Reps: Act as a resource for external sales representatives by providing essential sales materials, product updates, and coordination support. Facilitate effective communication and collaboration to enhance their customer relationships.
  • Technical Expertise: Utilize your technical background to gain in-depth knowledge of the company's hardware products, providing insightful recommendations and addressing technical queries from customers.
  • CRM Management: Maintain accurate records of customer interactions, sales activities, and follow-ups in the Customer Relationship Management (CRM) system to support relationship-building efforts.
  • Order Processing and Follow-Up: Efficiently process orders, track their status, and coordinate with logistics to ensure timely delivery. Follow up with customers to ensure satisfaction and resolve any post-sales issues.
  • Sales Reporting and Analysis: Assist in generating sales reports and analyzing data to understand trends and customer preferences, contributing to strategic decisions and improved relationship management.
  • Team Collaboration: Work closely with internal team members and external sales reps to align efforts, share insights, and achieve collective sales goals. Foster a collaborative environment to enhance team performance.
Qualifications:
  • Bachelor of Science in Engineering (B.S. in Engineering).
  • 1-2 years of experience in a sales or customer service role, preferably within the hardware or manufacturing industry.
  • Excellent communication and interpersonal skills with a strong emphasis on relationship-building.
  • SAP experience and CRM experience is preferred.
  • Ability to work both independently and as part of a team.
  • Strong organizational and time-management skills.
  • Self-motivated, goal-oriented, and customer-focused.
  • Eager to learn and adapt in a dynamic environment.
  • Professional demeanor with a positive attitude and a passion for building meaningful connections.
  • Ability to travel 10% domestically and internationally.