Senior Account Manager

4 weeks ago

Aurora, Colorado, United States EverDriven Technologies LLC Full time
Job Description

EverDriven Technologies LLC is a rapidly growing, tech-enabled transportation management company, serving vulnerable children in our community. Our mission is to ensure that children with special needs receive safe, efficient, and cost-effective transportation to and from school. We use proprietary technology solutions to plan, track, and adjust each student's trips, giving them access to the educational experience they deserve.

Job Summary: The Senior Account Manager will focus on implementing and deploying new business while nurturing relationships to retain existing business. This role requires maintaining equipment levels, identifying and engaging Service Providers, explaining client requirements, and performing administrative tasks as needed.

Responsibilities:

  • Execute programs to improve service quality, reduce costs, and increase service productivity.
  • Manage and oversee daily service of accounts, including vetting and credentialing service providers.
  • Identify and escalate potential daily challenges or service deficiencies to management.
  • Ensure compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and/or Sr. Management.
  • Maintain strong customer service skills and professional communication with service providers, parents, and on-site school personnel.
  • Serve as a liaison between department/program heads/district executives and Area Manager.
  • Train and mentor Account Managers, overseeing their daily activities and work performance.
  • Use industry skills and abilities to support innovative transportation services.
  • Develop and maintain open communication channels with project contractors, community officials, and agency staff.
  • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, and maintenance and safety inspections.

Requirements:

  • Minimum education of a bachelor's degree or equivalent experience.
  • Personal and reliable vehicle for weekly field visits within assigned territory.
  • Valid Driver's License with a good driving record.
  • Strong professional communication and customer service skills.
  • Ability to effectively work with diverse groups of customers and service providers.
  • Set priorities wisely, multitask, and dynamically solve problems.
  • Strong familiarity and comfort level with Microsoft Word, Excel, and Outlook.
  • Drug Screen and Background Check is a Condition of Employment.
  • Travel as required.

Benefits:

  • Medical, Dental, Vision insurance.
  • Virtual Doctor Visits with $0 Co-Pay.
  • Life Insurance (company paid).
  • Short Term Disability Insurance (company paid).
  • Long-Term Disability Insurance (company paid).
  • Paid Time Off (PTO).
  • Paid Holidays.
  • Paid Time to Volunteer.
  • Flex Spending Account (FSA).
  • 401K Plan (with an awesome employer match).
  • Employee Assistance Program.
  • Employee Discounts Program.

Commitment to ESG: EverDriven Technologies LLC remains committed to incorporating environmental, social, and governance fundamentals into our internal and external culture. ESG principles enable us to achieve our mission and serve vulnerable populations with excellence.

Commitment to Diversity and Inclusion: We strive to hire great people from various backgrounds, fostering a sense of belonging and inspiring innovation. Our inclusive culture honors diversity and inclusion, making us a great place to work.

Commitment to Equal Opportunity: EverDriven Technologies LLC is an equal opportunity employer, committed to building a workplace where inclusion is prioritized. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status.

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