Surgi-Care Field Service Representative

2 weeks ago

Quincy, Massachusetts, United States Enovis Full time
Job Title: Field Service Representative

At Enovis, we are committed to delivering exceptional patient care and transforming medical technology. As a Field Service Representative, you will play a vital role in helping us achieve this goal.

Job Summary:

We are seeking a dedicated and talented individual to join our Field Services Team as a Field Service Representative in the Boston / South Shore / Southcoast, MA area. This is an exciting opportunity to work in a fast-paced, patient-focused environment and contribute to the success of our team.

Key Responsibilities:
  • Provide application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
  • Manage assigned territory, including brace fitting in patient homes and coverage of staffed office accounts as assigned.
  • Offer routine customer service to patients, physicians, physician assistants, and other clinical staff.
  • Ensure that equipment delivered to patients functions properly and is consistent with the prescribing physician's order and other identified patient needs, risks, and limitations of which Enovis is aware.
  • Perform inventory management and participate in required audits.
  • Verify patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
  • Serve as a liaison between the customer, Enovis, and the Sales Team.
  • Adhere to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
Requirements:
  • A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
  • Minimum of 2 years' experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience.
  • High School Diploma or GED.
  • Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
  • Must possess a valid Driver's License and current automobile insurance.
  • In-home equipment delivery and set up are requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.
Preferred Qualifications:
  • Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
  • Working knowledge of home medical equipment (HME), Durable Medical Equipment (DME) and orthotic products.
Work Environment | Physical Demands:
  • Provides patient care in physician's offices, hospitals, patient homes, and/or clinics, etc.
  • This job involves potential exposure to airborne and bloodborne pathogens.
  • Physical Demands: Must frequently lift and/or move up to 20 pounds.
  • Travel Requirements: Requires travel up to 95% of the time, but overnight travel is not required. Required to visit various locations using own transportation.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Enovis:

At Enovis, we are committed to creating better together. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

We offer a comprehensive benefits package which includes:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Spending and Savings Accounts
  • 401(k) Plan
  • Vacation, Sick Leave, and Holidays
  • Income Protection Plans
  • Discounted Insurance Rates
  • Legal Services

We are an equal employment opportunity employer and welcome applications from diverse candidates. We strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law.

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