Haus Experience Specialist

1 month ago


Teton Village, Wyoming, United States Gravity Haus Inc Full time
About Gravity Haus Inc

Gravity Haus Inc is a dynamic company that values innovation, sustainability, and community. We're seeking a talented individual to join our team as a Haus Experience Specialist.

Job Summary

We're looking for a charismatic and resourceful Haus Experience Specialist to create unforgettable experiences for our Gravity Haus Members, prospective members, and hotel guests. As a key member of our team, you'll be responsible for delivering exceptional customer service, building strong relationships, and driving revenue across the Gravity Haus family.

Key Responsibilities
  • Ensure consistent execution of service standards
  • Cultivate friendships and loyalty within the Gravity Haus community
  • Assess, optimize, and manage room blocking, guest requests, and bedding needs
  • Check in and check out protocols with daily usage of the PMS system
  • Daily use of Alice software to connect with guests, members, and report maintenance issues
  • Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience
  • Make keys, assist with guest room orientation, and property orientation
  • Educate guests on our Gravity Haus Membership benefits
  • Be aware of membership information and provide anticipatory guest service to ensure a comfortable stay
  • Reach out to each guest and member to assist with pre-arrival planning
  • Reply to reservations inquiries from direct guests and partners
  • Collectively work towards driving revenue across the Gravity Haus family
  • Be a bridge between all operations
  • Resolve guest billing issues and concerns
  • Participate in company meetings and communicate on the intercompany Slack channels
  • Be a Gravity Haus Ambassador with an active part in our mission and vision
  • Provide a genuine and elevated guest experience with a community focus, sustainable approach, and driven attitude
  • Bring your personality to work and have fun
Gravity Haus Membership Support
  • Guide new members into the community and ensure they're utilizing their member benefits and amenities to the fullest
  • Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park
  • Incorporate Gravity Haus member benefits into all itineraries and conversations
  • Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment
  • Support local Gravity Haus members with positive attentiveness to service, responding positively to member needs, and ensuring timely resolution to issues
  • Support our marketing team by consistently ideating and providing fresh, lively, and local content for social media and digital marketing
  • Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates
  • Prospective Membership Development (Hotel Guests and Membership Prospects)
Requirements
  • 1+ year of hotel experience preferred
  • 1+ year of customer service preferred
What We Can Offer You
  • Benefits for full-time regular team members include health insurance options, 401K with company match, and Gravity Haus All In Membership. For part-time employees, benefits vary.


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