Haus Experience Specialist
1 month ago
Gravity Haus Inc is a dynamic company that values innovation, sustainability, and community. We're seeking a talented individual to join our team as a Haus Experience Specialist.
Job SummaryWe're looking for a charismatic and resourceful Haus Experience Specialist to create unforgettable experiences for our Gravity Haus Members, prospective members, and hotel guests. As a key member of our team, you'll be responsible for delivering exceptional customer service, building strong relationships, and driving revenue across the Gravity Haus family.
Key Responsibilities- Ensure consistent execution of service standards
- Cultivate friendships and loyalty within the Gravity Haus community
- Assess, optimize, and manage room blocking, guest requests, and bedding needs
- Check in and check out protocols with daily usage of the PMS system
- Daily use of Alice software to connect with guests, members, and report maintenance issues
- Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience
- Make keys, assist with guest room orientation, and property orientation
- Educate guests on our Gravity Haus Membership benefits
- Be aware of membership information and provide anticipatory guest service to ensure a comfortable stay
- Reach out to each guest and member to assist with pre-arrival planning
- Reply to reservations inquiries from direct guests and partners
- Collectively work towards driving revenue across the Gravity Haus family
- Be a bridge between all operations
- Resolve guest billing issues and concerns
- Participate in company meetings and communicate on the intercompany Slack channels
- Be a Gravity Haus Ambassador with an active part in our mission and vision
- Provide a genuine and elevated guest experience with a community focus, sustainable approach, and driven attitude
- Bring your personality to work and have fun
- Guide new members into the community and ensure they're utilizing their member benefits and amenities to the fullest
- Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park
- Incorporate Gravity Haus member benefits into all itineraries and conversations
- Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment
- Support local Gravity Haus members with positive attentiveness to service, responding positively to member needs, and ensuring timely resolution to issues
- Support our marketing team by consistently ideating and providing fresh, lively, and local content for social media and digital marketing
- Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates
- Prospective Membership Development (Hotel Guests and Membership Prospects)
- 1+ year of hotel experience preferred
- 1+ year of customer service preferred
- Benefits for full-time regular team members include health insurance options, 401K with company match, and Gravity Haus All In Membership. For part-time employees, benefits vary.
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Haus Experience Specialist
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Teton Village, Wyoming, United States Gravity Haus Inc Full timeAbout the RoleGravity Haus Inc is seeking a highly skilled and enthusiastic Haus Experience Specialist to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and creating memorable moments for our guests and members.Key ResponsibilitiesEnsure the consistent execution of service standards to...
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Haus Experience Specialist
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Teton Village, Wyoming, United States Gravity Haus Inc Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Haus Experience Specialist to join our team at Gravity Haus Inc. As a key member of our team, you will be responsible for delivering exceptional customer experiences and creating memorable moments for our guests and members.Key ResponsibilitiesEnsure the consistent execution of service...
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