Haus Experience Specialist

9 hours ago

Teton Village, Wyoming, United States Gravity Haus Inc Full time
About Gravity Haus Inc

Gravity Haus Inc is a dynamic company that values innovation, sustainability, and community. We're seeking a talented individual to join our team as a Haus Experience Specialist.

Job Summary

We're looking for a charismatic and resourceful Haus Experience Specialist to create unforgettable experiences for our Gravity Haus Members, prospective members, and hotel guests. As a key member of our team, you'll be responsible for delivering exceptional customer service, building strong relationships, and driving revenue across the Gravity Haus family.

Key Responsibilities
  • Ensure consistent execution of service standards
  • Cultivate friendships and loyalty within the Gravity Haus community
  • Assess, optimize, and manage room blocking, guest requests, and bedding needs
  • Check in and check out protocols with daily usage of the PMS system
  • Daily use of Alice software to connect with guests, members, and report maintenance issues
  • Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience
  • Make keys, assist with guest room orientation, and property orientation
  • Educate guests on our Gravity Haus Membership benefits
  • Be aware of membership information and provide anticipatory guest service to ensure a comfortable stay
  • Reach out to each guest and member to assist with pre-arrival planning
  • Reply to reservations inquiries from direct guests and partners
  • Collectively work towards driving revenue across the Gravity Haus family
  • Be a bridge between all operations
  • Resolve guest billing issues and concerns
  • Participate in company meetings and communicate on the intercompany Slack channels
  • Be a Gravity Haus Ambassador with an active part in our mission and vision
  • Provide a genuine and elevated guest experience with a community focus, sustainable approach, and driven attitude
  • Bring your personality to work and have fun
Gravity Haus Membership Support
  • Guide new members into the community and ensure they're utilizing their member benefits and amenities to the fullest
  • Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park
  • Incorporate Gravity Haus member benefits into all itineraries and conversations
  • Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment
  • Support local Gravity Haus members with positive attentiveness to service, responding positively to member needs, and ensuring timely resolution to issues
  • Support our marketing team by consistently ideating and providing fresh, lively, and local content for social media and digital marketing
  • Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates
  • Prospective Membership Development (Hotel Guests and Membership Prospects)
Requirements
  • 1+ year of hotel experience preferred
  • 1+ year of customer service preferred
What We Can Offer You
  • Benefits for full-time regular team members include health insurance options, 401K with company match, and Gravity Haus All In Membership. For part-time employees, benefits vary.

  • Haus Experience Specialist

    4 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    About the RoleGravity Haus Inc is seeking a highly skilled and enthusiastic Haus Experience Specialist to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and creating memorable moments for our guests and members.Key ResponsibilitiesEnsure the consistent execution of service standards to...

  • Haus Experience Specialist

    2 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Haus Experience Specialist to join our team at Gravity Haus Inc. As a key member of our team, you will be responsible for delivering exceptional customer experiences and creating memorable moments for our guests and members.Key ResponsibilitiesEnsure the consistent execution of service...

  • Haus Experience Specialist

    3 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Haus Experience Specialist to join our team at Gravity Haus Inc. As a key member of our team, you will be responsible for delivering exceptional customer experiences and creating memorable moments for our guests and members.Key ResponsibilitiesEnsure consistent execution of service...

  • Coffee Specialist

    1 month ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    Gravity Haus Inc is seeking a vibrant and enthusiastic Barista I. The perfect candidate embodies a cheerful demeanor and is committed to delivering exceptional customer service. Who You Are...You are dependable and thrive in a dynamic work atmosphere.You enjoy engaging with customers and find fulfillment in enhancing their day.You possess a passion for...

  • Night Auditor

    4 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    About the RoleGravity Haus Inc is seeking a skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the consistent execution of service standards, cultivating friendships and loyalty within our community, and assessing, optimizing, and managing room blocking, guest requests, and bedding needs.Key...

  • Kitchen Attendant

    1 week ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    Kitchen Steward Job DescriptionAt Gravity Haus Inc, we're seeking a highly motivated and enthusiastic Kitchen Steward to join our hospitality team. As a key member of our team, you will be responsible for maintaining a clean and organized kitchen environment, ensuring exceptional customer experiences, and upholding our company's values.Key...

  • Mixologist

    1 week ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    {"title": "Bartender Position at Gravity Haus Inc", "description": "Job SummaryWe are seeking a skilled and enthusiastic Bartender to join our team at Gravity Haus Inc. As a Bartender, you will be responsible for providing exceptional customer service, preparing and serving beverages, and maintaining a clean and organized work environment.Key...

  • Server - Hospitality Expert

    1 week ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    Job Title: ServerGravity Haus is seeking a highly motivated and customer-focused Server to join our team. As a Server, you will be responsible for providing exceptional guest service, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key Responsibilities:Welcome guests and ensure they receive responsive, professional,...

  • Barista Team Member

    3 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    About the RoleGravity Haus Inc is seeking a highly motivated and enthusiastic Barista Team Member to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our guests.Key ResponsibilitiesGreet Guests with a Smile: Welcome guests with a friendly and...

  • Server Representative

    3 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    Job DescriptionGravity Haus Inc is seeking a highly motivated and enthusiastic Server Representative to join our team. As a Server Representative, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Welcome and greet all guests in a friendly and professional manner.Ensure...

  • Barista

    2 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    About the RoleGravity Haus Inc is seeking a skilled Barista to join our team. As a Barista, you will be responsible for providing exceptional customer experiences and creating a welcoming environment for our guests.Key ResponsibilitiesDeliver outstanding customer service, ensuring a positive experience for every guestMaintain a clean and organized workspace,...

  • Housekeeping Professional

    4 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    About the RoleGravity Haus Inc is seeking a highly skilled and dedicated Housekeeping Professional to join our team. As a key member of our hospitality team, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.Key ResponsibilitiesHousekeeping Duties: Perform daily housekeeping tasks, including changing linens,...

  • Housekeeping Professional

    3 weeks ago

    Teton Village, Wyoming, United States Gravity Haus Inc Full time

    Job SummaryGravity Haus Inc is seeking a highly skilled and dedicated Housekeeping Professional to join our team. As a key member of our staff, you will be responsible for maintaining the highest standards of cleanliness and customer satisfaction in our facilities.Key ResponsibilitiesProvide exceptional housekeeping services, including cleaning,...

  • Nursing Professional

    2 weeks ago

    Teton Village, Wyoming, United States Nexus Solutions Full time

    Job Opportunity: Nursing SpecialistWe are seeking a qualified nursing professional to join our team at the Monsignore-Bleyer Haus, a facility providing care and support services for individuals with disabilities.Responsibilities:Assist and advise residents in daily life, collaborating with family members, legal guardians, doctors, and the environment.Create...

  • Safety Specialist

    3 weeks ago

    Teton Village, Wyoming, United States Four Seasons Full time

    Job Summary:As a Security Officer at Four Seasons, you will be responsible for ensuring the safety and security of our guests and employees. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Patrol assigned areas to ensure safety and...

  • Nail Technician Specialist

    4 weeks ago

    Teton Village, Wyoming, United States Four Seasons Hotels Limited Full time

    About the RoleWe are seeking a skilled Nail Technician to join our team at Four Seasons Resort and Residences Jackson Hole. As a Nail Technician, you will be responsible for providing exceptional nail care services to our guests, ensuring a personalized and professional experience.Key ResponsibilitiesPerform professional and personalized nail care services...

  • Floor Maintenance Specialist

    3 hours ago

    Teton Village, Wyoming, United States Four Seasons Hotels Limited Full time

    About Four SeasonsWe are a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We believe in recognizing a familiar face, welcoming a new one, and treating everyone we...

  • Floor Care Specialist

    2 weeks ago

    Teton Village, Wyoming, United States Four Seasons Hotels Limited Full time

    About Four SeasonsWe are a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.We believe in recognizing a familiar face, welcoming a new one, and treating everyone we...

  • Floor Care Specialist

    2 weeks ago

    Teton Village, Wyoming, United States Four Seasons Hotels Limited Full time

    About Four SeasonsWe are a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.We believe in recognizing a familiar face, welcoming a new one, and treating everyone we...

  • Medical Laboratory Specialist

    4 days ago

    Teton Village, Wyoming, United States KA Recruiting Inc. Full time

    Medical Technologist/Medical Laboratory Technician Job OpportunityWe are seeking a skilled Medical Laboratory Scientist to join our healthcare team in Western Wyoming.Responsibilities:Conduct laboratory tests to aid in patient diagnosis and treatment.Perform laboratory tests according to established protocols.Analyze samples and interpret results.Maintain...