Restaurant Operations Manager

1 day ago


Ripley, West Virginia, United States Taco Bell Full time
Job Title: Assistant General Manager

At Taco Bell, we're committed to delivering best-in-class cleanliness, speed, and customer service across all our locations. As an Assistant General Manager, you'll play a key role in ensuring our restaurants meet these high standards.

Responsibilities:
  • Ensuring Consistent Customer Satisfaction: Demonstrate positive interaction with customers, resolve customer issues promptly, and assist the Restaurant General Manager (RGM) in coaching the management team on proper execution of CHAMPS.
  • Developing People: Partner with the RGM to complete and execute the bench plan process effectively, use Learning Zone and other training resources to build and retain strong teams, and follow up to ensure Team Member training is completed and current.
  • Leadership and Culture: Demonstrate positive energy to drive and motivate the team, champion and role model How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within the store, and mentor other AGM levels as well as team members.
  • Decision Making: Possess strong analytical/decision-making skills, quickly identify core issues in complex situations, and solve problems and make decisions in the RGM's absence.
  • Communication: Communicate effectively with customers, team members, RGM, AGM, and AC, display strong oral/written communication skills, and provide clear direction.
Requirements:
  • Previous management or 2+ years of customer service/fast food experience (highly preferred)
  • High School Diploma or GED (highly preferred)
  • Reliable transportation
  • Good communication skills
  • Must pass background check criteria
  • Safety-focused, punctual, team-oriented, respectful, and motivated
  • Must be open to work weekends and holidays as needed
  • Arrive to work on time
  • Flexible scheduling
  • Follow procedures regarding operation of restaurant equipment
  • Regular access to personal vehicle
  • Able to lift up to 25 lbs and carry up to 30 feet
  • Able to push/pull up to 90 lbs up to 30 feet
  • Able to stand and walk for the majority of shift
  • Follow cash handling safety and security procedures
  • Adhere to Company and City/State/US Safety requirements
  • Knowledge of and compliance with Company and Brand HR policies and practices
  • Ability to read, count, and write to accurately complete all documentation


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