Technical Program Manager

1 week ago

Basking Ridge, New Jersey, United States Verizon Full time
Job Title: Technical Program Manager

We are seeking a highly skilled Technical Program Manager to join our team at Verizon. As a Technical Program Manager, you will be responsible for providing dedicated oversight and executive program support for Verizon's NYC OTI "TEA" backdrop contract.

Key Responsibilities:
  • Monitor supplier Key Performance Indicators (KPIs) and ensure OLAs (Operating level agreements) exist based on contractual requirements.
  • Ensure service levels are attained which includes managing Key Performance Indicators (KPIs) of supplier groups (COEs including Ordering, Billing and Network Assurance).
  • Manage the Service Portfolio, ensuring processes exist and are followed for Change Management, planning for Demand Management and oversight of Financial Management.
  • Proactively develop and maintain executive client relationships as well as building new relationships within client.
  • Provide management and direction for client and Verizon service and project teams to ensure execution of overall governance plan.
  • Conduct reviews to monitor progress and execute remediation.
  • Proactively review client performance to ensure compliance with all requirements contained in the master agreement terms, including monitoring of all minimum thresholds and executing changes as needed, and conducting periodic governance reviews.
  • Manage global Day 2 Operations including contracted requirements assurance.
  • Proactively develop Global risk mitigation strategies for client services.
  • Develop solutions for complex business and client challenges; complex problem solving.
  • Responsible for highlighting value and enhancing opportunities to drive new revenue growth.
  • Provide client advocacy during contract negotiations to ensure terms included in agreements, amendments and SOW's are supportable and executable.
Requirements:
  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Five or more years of relevant client-facing service management experience, including prior telecommunications industry experience related to billing/compliance/reporting/program/project management.
  • Extensive knowledge of telecommunications systems and processes.
  • Good customer speaking/relationship skills and strong knowledge of Excel, and other Microsoft systems.
  • Even better if you have one or more of the following:
    • Masters degree.
    • Strong core networks - Internet and MPLS, WAN Optimization.
What We Offer:

We offer a competitive salary and benefits package, including health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives.

For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $124,000.00 and $230,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

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