Customer Service Representative Nights and Weekends
5 days ago
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members and guests.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Dental insurance.
- Employee discounts.
- Free uniforms.
- Health insurance.
- Training & development.
- Vision insurance.
Planet Fitness is a judgement-free zone where members can feel comfortable and motivated to reach their fitness goals. As a Customer Service Representative, you will play a key role in creating a positive member experience and helping to shape the future of our brand.
We offer a competitive hourly rate of $17.00 and a range of benefits to support your physical and mental well-being. If you're passionate about fitness and customer service, we encourage you to apply for this exciting opportunity.
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