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Guest Services Representative

2 months ago

Danbury, Connecticut, United States Buffalo Lodging Associates Full time

Position Overview:

We are seeking a dedicated Front Desk Agent to provide exceptional service at our esteemed hotel. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience.

Key Responsibilities:

The Front Desk Agent will be responsible for:

  • Welcoming guests and efficiently managing the check-in and check-out processes using our Property Management System.
  • Handling financial transactions, including cash and credit card processing, with accuracy and integrity.
  • Assessing guest needs and offering relevant information about hotel amenities and services to enhance their stay.
  • Taking and managing reservations over the phone, ensuring all details are accurately recorded in the hotel management system.
  • Availability for evening shifts and weekends is essential.
About Us:

Buffalo Lodging Associates is a prominent hotel management company that prides itself on delivering outstanding hospitality since its inception. Our commitment to excellence is reflected in our extensive portfolio of hotels and our partnerships with leading hotel brands.

Qualifications:

The ideal candidate will possess:
  • Experience in customer service, preferably in a hotel environment.
  • Familiarity with Marriott systems is advantageous.
  • A high school diploma or equivalent.
  • Proficiency in computer applications, including Property Management Systems, WORD, and EXCEL.
  • A valid driver's license and a clean driving record.
Benefits:

At Buffalo Lodging, we value our employees and offer a comprehensive benefits package, including:
  • Weekly pay schedule.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with employer matching.
  • Paid vacation and sick leave.
  • Tuition reimbursement programs.
  • Employee discounts at our hotels.
  • Wellness initiatives and employee appreciation events.
We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace.