IT Solutions Expert

3 days ago


Cincinnati, Ohio, United States SpliceNet Consulting Full time

SpliceNet Consulting, a Cincinnati-based MSP, is seeking an experienced IT Solutions Expert to join their team. The ideal candidate will have a strong background in Microsoft cloud and on-premise technologies, with excellent customer service skills.

About the Role

This is a full-time position that involves working with customers to understand their IT needs and providing expert solutions. As an IT Solutions Expert, you will be responsible for managing systems, monitoring infrastructure, and ensuring the highest levels of system availability.

Key Responsibilities
  • Create a professional rapport with customers by helping them feel their request is your top priority
  • Take ownership of requests and projects from start to finish
  • Commitment to excellence
  • Set customer expectations by prioritizing and scheduling their requests
  • Track time and work using ticketing system
  • Create and maintain documentation for system configuration, mapping, and processes
Technical Requirements
  • Work with sales team in the scoping and design of projects and solutions
  • Work with vendors (when applicable) to resolve customer issues
  • Manage systems for monitoring all customer systems and infrastructure
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Maintain security, backup, and redundancy systems
Benefits
  • Work From Home Days
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401K
  • Paid Vacation
  • Personal Days
  • Mileage reimbursement
  • Mobile Phone Stipend

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience. If you are passionate about delivering exceptional customer service and have a strong background in IT, we encourage you to apply.



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