Veterinary Client Experience Manager
1 day ago
We are looking for a motivated and customer-focused Veterinary Client Experience Manager to lead our client service efforts. As a key member of our team, you will play a critical role in delivering exceptional experiences for pet owners and their pets.
About the Role:
- Manage the flow of clients and pets through the hospital, ensuring seamless transitions and efficient services.
- Foster strong relationships with clients, building trust and loyalty through excellent communication and service.
- Develop and implement strategies to improve client satisfaction and retention rates.
- Maintain accurate financial records and optimize hospital finances.
- Collaborate with veterinary medical teams to ensure effective communication and teamwork.
Requirements:
- At least 2 years of experience in a client-facing role within a veterinary setting.
- Exceptional communication, leadership, and problem-solving skills.
- Ability to analyze data and develop actionable insights.
- Experience with customer relationship management (CRM) software.
- A passion for delivering outstanding client experiences.
What We Offer:
- Annual salary: $62,000 - $72,000.
- Opportunities for career growth and professional development.
- A dynamic and supportive team environment.
- The satisfaction of making a positive impact on the lives of pets and their owners.
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