Member Service Representative

4 weeks ago


Manassas, Virginia, United States Northwest FCU Full time

Job Summary:

The Member Service Representative plays a vital role in facilitating member service transactions and supporting services to enhance the member experience, sales, and service expectations. This position requires a working knowledge of the Credit Union's products and services, as well as the ability to maintain department policy and procedure documentation.

Key Responsibilities:

  • Process member financial transactions, including deposits, withdrawals, loan payments, and check cashing.
  • Proactively identify opportunities to provide product/service solutions to members.
  • Provide exceptional member experiences and operational oversight, support, and resolve escalated requests.
  • Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience.

Qualifications:

  • High school diploma or equivalent.
  • Minimum 2 years experience in retail sales or customer service with cash handling experience.
  • Previous experience at a financial institution is preferred.
  • Accuracy and detail orientation.
  • Effective oral and written communication skills.
  • Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association.

Equal Opportunity Employer:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.



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