Service Manager

1 month ago

Casper, Wyoming, United States Perkins Restaurant & Bakery - Sugarland Enterprises, Inc. Full time
About the Role

At Perkins Restaurant & Bakery, we're passionate about delivering exceptional guest experiences and creating a welcoming atmosphere for our customers. As a Service Manager, you'll play a vital role in ensuring our restaurants run smoothly and efficiently, while maintaining the highest standards of quality and service.

Key Responsibilities
  • Assist the General Manager in planning and analyzing administration and operations manpower.
  • Ensure that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.
  • Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
  • Ensure the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees.
  • Ensure proper management of the facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
  • Ensure that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.
  • Conduct employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories.
  • Ensure accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies.
  • Attend unit management meetings, make presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourlys supervision.
  • Anticipate, identify, and correct system breakdowns to achieve maximum guest satisfaction.
  • Ensure the thorough training and development of non-exempt personnel directly supervised.
Requirements
  • High school diploma; some college or degree preferred.
  • 1-2 years managerial experience preferred, preferably in the food service industry.
  • Ability to work irregular hours under heavy pressure/stress during busy times.
  • Ability to lift up to 50 pounds and carry trays of food products weighing about 50 pounds for distances up to 30 feet.
  • Exposure to heat, steam, smoke, cold, and dish and cleaning chemicals.
What We Offer
  • Competitive pay
  • Dental, vision, and health insurance offered
  • 401K offered
  • Meal discounts
  • Paid vacation time
  • No state income tax

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