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Lead Technical Support Specialist
2 months ago
Company Overview:
At Talent Masters, we specialize in connecting skilled professionals with organizations that prioritize employee satisfaction and foster inclusive work environments. We collaborate exclusively with companies that value their workforce and encourage personal growth.
Position Summary:
The role of Senior Technical Support Engineer (Semiconductor) is crucial in providing exceptional customer service and technical expertise in the semiconductor industry.
Compensation: The expected salary range for this position is $92,210 - $138,080.
Benefits:
- Competitive salary and comprehensive benefits package.
- Training opportunities in various locations.
- A culture that promotes continuous learning and career advancement.
- Employee discounts and referral bonuses.
- Casual dress code.
- Opportunities for community engagement through volunteer work.
- Exclusive welcome kit and merchandise.
Key Responsibilities:
- Conduct routine maintenance and inspections on semiconductor equipment, ensuring compliance with factory standards and optimal functionality.
- Guide customers in the operation and upkeep of equipment, emphasizing best practices and safety protocols.
- Serve as the primary contact for customers on assigned projects, fostering strong relationships and ensuring positive experiences.
- Execute complex repairs and maintenance tasks independently and collaboratively.
- Provide technical support and solutions to customers, addressing inquiries and troubleshooting equipment issues to minimize downtime.
- Document equipment errors and performance issues to streamline maintenance processes.
- Maintain detailed records of service activities and deliver regular updates.
- Facilitate training sessions for customer staff to enhance their proficiency in equipment operation.
- Work alongside fellow technicians to diagnose and resolve equipment challenges, promoting knowledge sharing.
Qualifications:
- Bachelor's degree in electrical or mechanical engineering or equivalent experience.
- A minimum of 5 years of relevant experience.
- Proficiency or familiarity with optical systems, lasers, software, robotics, precision mechanics, or chemicals.
- Knowledge of Linux operating systems is advantageous.
- Hands-on experience with electronic testing tools is essential; mechanical skills are preferred.
- Willingness to travel and adapt to flexible work schedules.
- Comfortable working in a cleanroom environment.
- Domestic travel may be required.
- Knowledge of Haz/Com regulations is necessary.
About the Company:
We are a prominent provider of digital imaging solutions across various markets, committed to social and environmental responsibility. Our team is dedicated to making a significant impact through collaboration and integrity.
Physical and Working Conditions:
This position involves physical activity, including standing, walking, and lifting. Employees must be able to work in a cleanroom environment and may encounter varying atmospheric conditions.
Diversity Commitment:
We are an equal opportunity employer, encouraging diversity in the workplace. All qualified applicants will be considered without regard to race, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
