Member Services Representative

2 weeks ago

Bothell, Washington, United States Qualstar Credit Union Full time
Job Overview

About Qualstar Credit Union: Qualstar Credit Union is a reputable, not-for-profit financial institution dedicated to serving the needs of our 70,000 members. With a strong financial foundation and a commitment to excellence, we pride ourselves on providing valuable financial services to union members through their labor associations. Our organization values its employees and has consistently achieved high staff satisfaction ratings.

About Our Call Center Team: Our call center is a vibrant team of approximately 20 professionals who excel in enhancing our members' financial well-being. We prioritize proactive education, helping our members save both time and money through our diverse offerings. Our call center environment fosters a culture of support and collaboration, making it an ideal place for individuals passionate about service and financial literacy.

Benefits of Working with Us:

  • As a not-for-profit organization, we focus on delivering value back to our members.
  • Our size allows for personal connections while maintaining a dynamic workplace.
  • Enjoy six paid federal holidays and five additional holidays, which can be compensated as double time or floating holidays.
  • We emphasize internal career growth, with many management roles filled by employees who started in entry-level positions.
  • Comprehensive Medical, Dental, and Vision insurance plans.
  • Competitive hourly wages with guaranteed hours.
  • Monthly incentive bonuses, with top performers earning significantly more.
  • 401K contributions made by Qualstar, along with a matching option.
  • Generous vacation and sick leave policies.
  • Employee discounts on loan rates.
  • Long-Term Disability and Life Insurance coverage.
  • Telecommuting options available after four months based on performance.
  • Additional compensation for occasional Saturday shifts.
  • Free parking at our headquarters, featuring amenities such as a game room and fitness equipment.
  • Business casual dress code, allowing for comfort in the workplace.

Insights from Our Team: Our call center team celebrates achievements, such as successfully educating members on financial matters. We take pride in assisting members with a range of inquiries, from basic account questions to more complex issues. Our representatives engage with 60 to 80 members daily, supported by a team of Leads and Managers. Strong communication skills and a genuine desire to help others are essential for success in this role.

Ideal Candidate Profile: We welcome candidates from diverse backgrounds, including those without prior banking experience. What matters most is a positive attitude and a passion for helping others. We are proactive in our hiring to ensure our team is well-prepared for peak seasons.

If you believe Qualstar Credit Union aligns with your career aspirations, we encourage you to explore this opportunity.

Equal Opportunity Employer: Qualstar Credit Union is committed to fostering a diverse and inclusive workplace.

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