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Customer Service Representative

2 months ago

Jupiter, Florida, United States Domino's Franchise Full time

**Job Summary**

Domino's Franchise is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their orders are accurate and delivered in a timely manner.

**Key Responsibilities:**

  • Take customer orders in a positive and professional manner, answering any questions they may have.
  • Use suggestive selling techniques to enhance customer satisfaction.
  • Answer phone calls promptly and avoid putting customers on hold.
  • Complete orders efficiently and accurately, ensuring customer satisfaction.
  • Maintain a clean and organized workspace, including the phone area and customer area.
  • Repeat orders back to customers to ensure accuracy and provide estimated delivery times.
  • Provide exceptional customer service to all customers, including carry-out customers.
  • Assist with pizza making, maintaining the makeline and soda coolers, and restocking supplies as needed.
  • Take payments from customers as requested by management.
  • Maintain the image standards set forth by the company.
  • Assist the safe delivery specialist with cleanliness and maintenance tasks.

**Work Environment:**

This is an indoor position that requires frequent standing, walking, and reaching. Occasional lifting, carrying, and bending may be required. Modifications may be made to accommodate physical limitations.

**Physical Requirements:**

  • Lifting: Occasional
  • Carrying: Occasional
  • Sitting: Occasional
  • Standing: Constant
  • Walking: Frequent
  • Reaching: Occasional
  • Twisting: Occasional
  • Bending: Occasional
  • Squatting: Occasional
  • Pushing/Pulling: Occasional

**Additional Information:**

All employee information will be kept confidential according to EEO guidelines.