Lead Systems Engineer

2 weeks ago


Greensboro, North Carolina, United States GEICO Full time

Senior Engineer Opportunity at GEICO

GEICO is seeking a talented Senior Engineer who is dedicated to crafting high-performance, low-latency systems and applications. This position is crucial in advancing our insurance operations, with a strong emphasis on improving customer interactions.

Core Responsibilities:

  • Guide engineering teams in adopting best practices in Voice and associated technologies
  • Oversee comprehensive solutions throughout their lifecycle, demonstrating exceptional problem-solving abilities
  • Collaborate with product managers, team members, and clients to innovate and tackle intricate challenges
  • Guarantee the quality, usability, and performance of developed solutions
  • Facilitate design discussions and code evaluations to elevate engineering standards
  • Coach junior team members in Voice and related technologies
  • Disseminate best practices and improve processes through thorough documentation and knowledge sharing
  • Convert business needs into technical solutions

Qualifications:

  • Expertise in Cisco Unified Contact Center Enterprise, Cisco Voice Portal, Finesse Systems, Cisco Contact Center Management Portal, and other networking technologies
  • Experience with UCCE Scripting and familiarity with voice technologies, such as Nuance Natural Language Platform
  • Advanced programming experience in UCCE and contact center applications
  • Knowledge of log collection, packet capture, call manager, and Unified computing servers
  • Experience with continuous delivery, infrastructure as code, CS data structures, and algorithms
  • Strong analytical skills and ability to excel in a dynamic environment
  • Proficiency in Cisco Unified Communication or Contact Center technologies, architectural diagram creation, and observability principles
  • Effective communication skills and Cisco certifications (CCIE or CCNP Collaboration)
  • Experience in Voice Gateways, AWS Cloud-Based Technologies, and preferred technologies like Terraform and JSON/YAML

Experience:

  • 4+ years in development, deployment, configuration with Cisco Contact Center Enterprise
  • 3+ years in architecture, design, development with Contact Center Enterprise
  • 2+ years working with Cisco ICM (Intelligent Contact Management)
  • 2+ years with open-source frameworks preferred

Educational Background:

  • Bachelor's degree in computer science, Information Systems, or equivalent education/work experience

Compensation:

The annual salary for this role is determined based on various factors including the scope of the position, the candidate's qualifications, and market conditions.

Employee Benefits:

GEICO provides a comprehensive benefits package for its Associates, which includes medical, dental, vision insurance, paid leave, 401(k) plan, tuition reimbursement, and training opportunities.

*Benefit details may vary based on location and eligibility requirements.

**Coverage begins upon employment, and enrollment in New Hire Benefits must occur within a specified timeframe for benefits to take effect.



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