Enterprise Technology Systems Administrator

5 days ago


Phoenix, Arizona, United States Visory Full time
Job Overview

Visory is seeking a highly skilled System Administrator to join our team. As a key member of our IT department, you will be responsible for the planning, administration, and support of client-facing technology applications.

Key Responsibilities
  • Provide level 3 support with exceptional customer service via email and phone.
  • Work and resolve escalated tickets in adherence with performance metrics.
  • Serve as a technical subject matter expert for company service offerings.
  • Use excellent communication and interpersonal skills to ensure that customer and system problems are resolved in a timely fashion.
  • Research, test, and develop solutions for common problems in a methodical, detail-oriented, and logical way.
  • Document all customer issues and support calls in the ticketing system.
  • Work on other system/network initiatives and ongoing projects as assigned.
Requirements
  • 5+ years of demonstrated technical problem-solving experience.
  • Advanced level skills in network administration, network engineering, and design.
  • Strong understanding of Citrix, Microsoft, and virtualization technologies.
  • PowerShell Scripting/Automation Experience.
  • Strong knowledge of Active Directory, Group Policy, RDS/RDP, and Citrix fundamentals.
  • Strong knowledge of Windows desktop and server operating systems and Cloud hosting principles.
  • Strong knowledge of Office 365 configuration and management.
  • Knowledge of local printer configurations in Remote VMs & Local on-prem machines.
  • Proficiency with RMM solutions like N-Able and Logicmonitor.
  • A clear history of project leadership and project completion.
  • Flexible, dependable, capable of multi-tasking, and possess the intelligence and ability to learn new products and technologies.
  • Integrity with respect to work, meeting agreed upon deadlines, both taking and sharing responsibility as appropriate, and personal interactions with both customers and co-workers.
  • Experience with and knowledge of IT security concepts and best practices.
About Visory

Visory was formed through the merger of three IT and cybersecurity brands – RightSize Solutions, True North Networks, and Swizznet, uniting their strengths in enterprise-grade technology and cybersecurity services. In 2023, Visory further strengthened its leadership position in these domains by merging with Adopt Technologies, a prominent technology company.



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