Business Banking Representative

6 days ago

Green Bay, Wisconsin, United States Nicolet National Bank Full time
Job Summary
We are seeking a skilled Personal Banker 1 to join our team at Nicolet National Bank. This role is responsible for interacting with customers to complete transactions, opening and closing of accounts, resolving problems and cross-selling bank products and services. As a key member of our team, you will promote business for the bank by maintaining a high level of customer service and referring customers to appropriate staff where necessary.

This position requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will be expected to stay current on applicable banking regulations and security procedures, as well as maintain accurate records and reports. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Estimated Salary: $45,000 - $60,000 per year based on experience and location.

Key Responsibilities:
  • Opens a variety of accounts, verifies and processes changes to existing accounts, answers customer questions, and resolves related account problems to ensure customer satisfaction.
  • Attracts and retains customer relationships by extending a courteous greeting in person or by phone and providing accurate and timely customer service which includes cashing checks, accepting deposits and withdrawals, handling loan payments, dispensing cashier's checks and bonds, processing savings withdrawals within established guidelines to ensure customer satisfaction.
  • Assists in safe deposit box transactions, runs foreign currency transactions and exchanges in foreign currency, performs back-up teller duties, organizes, balances, and proves cash daily to maintain accurate transactions processed.
  • Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
  • Answers customer telephone inquiries promptly and professionally and provides accurate information in accordance with bank policies and procedures.
  • Assists with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, etc.

Requirements:
To be successful in this role, you will need:
  • A high school diploma or equivalent.
  • 2 years of customer service and cash handling experience required.
  • 2-3 years of teller and personal banking experience preferred.
  • Proficiency with Microsoft Office applications.
  • Ability to maintain strict confidentiality.
  • Ability to effectively promote Nicolet as a bank of choice.
  • In-depth knowledge of banking positions.
  • Strong organizational, multi-tasking, and prioritizing skills.
  • Self-motivated and resourceful.
  • Strong verbal and written communication skills and strong interpersonal skills.

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