Customer Service Representative

4 weeks ago


Meridian, Idaho, United States Norco, Inc Full time
Job Overview

Norco, Inc is seeking a Customer Service Representative to join our Medical Resupply Department Contact Center team. As a key member of our team, you will provide exceptional, personalized service to our customers, ensuring a positive and productive experience for each caller.

Main responsibilities of the position include:

  • Managing inbound calls in an efficient and timely manner
  • Identifying needs, clarifying information, and providing timely customer solutions
  • Educating customers on options for diverse medical products and services
  • Following proven processes and best practices to resolve customer inquiries
  • Supporting community agencies in the continuity of care as their patients transition their healthcare
  • Leading customers through shipping and billing inquiries
  • Documenting customer conversations and interactions in a comprehensive, thorough manner

While comprehensive hands-on training is provided, some of the skills we value include:

  • Strong phone and verbal communication skills supported by active listening skills
  • Sense of urgency, professionalism, and proven time management skills
  • Confident and engaging in their work with other employees and customers
  • Sound decision-making abilities
  • Ability to multi-task, set priorities, and manage time effectively
  • Possessing fundamental typing and computer skills
  • Accurately entering data into custom software and Microsoft Office 365 applications

Norco offers competitive compensation and a comprehensive benefit package, including:

  • Employee Stock Ownership Plan (ESOP) - Take ownership in the company you work for
  • Health, Vision and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employees by Norco
  • 401(k) with Employer Matching
  • Employee Tuition Reimbursement
  • Wellness Program
  • Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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